Yes, the Cisco small business helpdesk had to move the licenses for me. They stayed on the line until I had finished the process. The number I called was 866-606-1866.    Good luck! ... View more

Just a followup - I got this working without much trouble. Strictly a CLI config, works great. I can pass calls back and forth between the two systems, including paging and blast groups.   My setup also included (by choice), changing the default voice and data VLANs on both systems.   These phone systems are pretty slick if you aren't afraid of the CLI. If there is interest, I can post here how to do this. ... View more

Haven't had an issue with the UC560 and the 8.6.1 software pack. I have one client that parks calls all day long. I did setup a ring back after 60 seconds so people aren't lost in park. Perhaps that is something you can try. ... View more

Unfortunately, there are two switches (SG300-28p,52p) and phones are resetting on both. I have firmware updated the switches and the SPA525/504 handsets. The 7962 is the last one. It may be related to the 4gb flash card we put in the phone system before we built it - the one card that comes with it is too small and causes problems with updates. Replacing the card is tricky because of the file system that Cisco uses. Those phone loads may have gotten corrupted. Putting the new phone loads on the flash drive appears to stabilize the phones. thanks for your reply! ... View more

There is a true smartjack tied to AT&T's router. The kicker is that AT&T offers VOIP services, which of course I did not get, but its part of the "package" whether I liked it or not. Thus I get an AT&T router whether I like it or not. The package is called "IP Flex", and it was the only way I could get the client a PRI. ... View more

AT&T sells it as a PRI line, not a SIP trunk. It looks like a T-1, it even has a box with a smart card in it. However, there is an AT&T Cisco ASR device that has a T-1 WIC. So apparently that device is using VOIP to between its internal interfaces. With VOIP as prevalent as it is, I would assume its used somewhere on the backside of most voice providers. I know the Time Warner voice service is not really copper, you can't use modems with the service around here. So far the MOH has been ok with TW. ... View more

I have resolved this issue and I am posting the resolution to the forum to help others. I confirmed the UC560 preferred codec was G.711, secondary was G.729. I checked it in CLI. I contacted AT&T. By far the worst part of this ordeal was AT&T. Basically, you have to call VOIP support and ask for tier-2. No one at tier-1 (or AT&T support-by-email!) knows what a CODEC is or even how its spelled. Tier-2 knows how its spelled, but will send you to tier-3. Shockingly, my tier-3 support person knew all about poor quality MOH with G729. She logged into the router at my client (which was Cisco) and changed the preferred CODEC to G.711 and secondary to G.729. But that didn't fix it. I had to go back to tech support tier-1 and ask for a call-back. Shockingly, tier-3 called back within 30 minutes. This time she forced all incoming calls to G.711 and outgoing calls were left at G.711/729. And now the MOH is much better! Something else that was very handy was the fact the tier-3 person could track my test call from my cell phone through their system and confirm which CODEC was being used. BTW, if you plan to switch CODECs, G.711 uses more bandwidth than G.729. Your provider should confirm you have enough bandwidth to make the switch. ... View more

None use SIP trunks. Mix of PRI and copper. I used the default settings, so if G.729 is the default then it is in use. ... View more

The default MOH is piano music. I have listened to it on 6 different UC540 and UC560 phone systems in the past two days, including one that has not been updated in any way since fall of 2010. Its crappy across the board. Perhaps we differ on our definition of crappy, but the piano music will fade to static and back out again during certain sections of the song on all these phone systems. Most clients don't use the hold music very long. Unfortunately, on my latest UC560, people are left on hold for a much longer period of time, so they have been getting numerous complaints. I had to turn it off. So if the internal MOH is "high quality", where do I go from here? Anyone using external MOH with success? if so, what hardware did you use? ... View more