Whats the latest firmware for 7962 for UC500?

[tracy]

I have had some issues with phones restarting themselves on a UC560 (8.6.1). Firmware updating the SPA handsets helped alot and I have a single 7962 receptionist phone left to do. It has firmware 9.1.1. The 8.6.2 software pack shows this same version of firmware released in 2010. Latest version to download is 9.3. Anyone know how high I can firmware update this 7962 and have it work with a UC560?

thanks!

[Alexander Maroukian]

Hello Tracy,

The phone should be working fine with 9.3 and the UC500.

I would check the switch for the random restarts of the phone.

HTH,

Alex

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[tracy]

Unfortunately, there are two switches (SG300-28p,52p) and phones are resetting on both. I have firmware updated the switches and the SPA525/504 handsets. The 7962 is the last one. It may be related to the 4gb flash card we put in the phone system before we built it - the one card that comes with it is too small and causes problems with updates. Replacing the card is tricky because of the file system that Cisco uses. Those phone loads may have gotten corrupted. Putting the new phone loads on the flash drive appears to stabilize the phones.

thanks for your reply!