this is the call FlowSIP VXML Gateway------->CUPS-------->CVP----->ICM---->CUCM--->AGENT. Then CUPS is acting as proxy server The Call from new SIP trunk , is received by CTI agent desktop and reserved ,but unable to reach agent phone and disconnects...

The redundant setup of CUCM 7.0,  CVP 7.0  and CUP with 2 X PSTN cisco voice gateway – 800 Toll Free service is running right now.  We need to add one more cisco gateway with SIP trunk   . Telco will shift the 800 service to this new SIP telephone ra...