Thank you. We are aware of this, and we are currently working on a Transport Gateway release that supports Java 8. The Support Forum and this thread will be updated when the release is available. Thanks again, Kelsey ... View more

Thank you. At this point, this issue would be better handled by your account team. They have more experience with your network configuration, and any questions we ask to further diagnose the problem would require you to share sensitive data. Please escalate to your Cisco Account team so that we can provide you the proper level of support. Thanks again, Kelsey ... View more

Hello, and thanks for your question. This might be due to the fact that the Transport Gateway does not have the privileges to create a temporary folder as Temp. We have given the resolution in our troubleshooting section of user guide (pages 4-27), and it is copied below: The Fix  Kill the installation on wizard using Windows Task Manager. Create a folder with name ‘Temp’ in the path: C:\Windows\system32\config\systemprofile\AppData\Local\ Install TG again. On the Installation wizard, click Re-install Let us know if you have any additional questions, Kelsey ... View more

Thanks for your question. ESTSOP is a collaborative-based contract. C4P is a direct-based contract. In an ideal situation, a partner can see ETSOP devices, while a customer can only see C4P devices--unless both contracts belong to the same company. Smart Call Home notifications are assigned per device contract type. The processes to register a device are different (as your customer has noticed) by contract type. Check out our engineers' answers to your questions, below: My question here is if customer is able to see the devices under ETSOP contracts in the SCH portal using their own CCO Id?  A customer cannot see the devices under ETSOP unless they also have the direct (C4P) devices from the same company.  Can the same customer´s CCO Id see both type of devices, the one covered by ETSOP contracts AND the ones covered by C4P contracts? Yes. Can I see both type of devices with my Partner CCO Id? If ETSOP and C4P contracts are referring to the same company then both customer and partners can see the devices.  Let me know if you have any further questions. Thank you, Kelsey ... View more

Hey kstolle, Thanks for asking. You can try Java 7, but if you face any issues, we suggest you revert to Java 6. We are planning to support Java 8 in coming releases. Cheers, Kelsey ... View more

Hi Cham, I believe your question would be better answered by the teams over in the Smart Net Total Care or Smart Care support communities. Thanks, Kelsey ... View more

Hi, If you were testing the diagnostics by generating an alert and only recieved an alert from one device, it sounds like there may either be a problem with one of the devices or that one device may be misconfigured. In order to diagnose the specifc issue, you should open a TAC Case through the Support Case Manager. You can use this tool to describe the issue in your own words and attach files to the service request. It will route your service request to an appropriate engineer as fast as possible. You can also use this tool to update your service request once it's created. The tool will send an automatic alert to your Cisco TAC engineer when you submit any updates. Thanks, Kelsey ... View more

Hey Antonio, You need an active contract number to access software downloads for your device. Unfortunately, because the Cisco 877 Router has reached end-of-life, there is no service contract available. The SCH Supported Device List shows which devices are eligible for SCH service contracts and software downloads. Thanks, Kelsey ... View more

Hey Antonio, Thank you for your question. Unfortunately, the Cisco 877 Router reached end-of-life in December 2011. The last date of service attach was December 19, 2012, so no service contract (including software download) is currently available for that device. Details of the end-of-support notice can be found in this announcement. Let us know if you have any additional questions. Thanks, Kelsey ... View more

Thank you, Egor! This is a great tip, and we appreciate you sharing your knowledge with the support community. We are taking action to add this information to the SCH Deployment Guide and User Guide, as well. Thanks again, Kelsey ... View more

Hi David, Whether SCH hardware failure alerts are available for Cisco UCS-C servers depends on how you have it set up. Is your UCS-C server integrated with UCSM? If so, all UCSM supported alerts are applicable to the integrated UCS-C servers as well. In that case, you can refer to the UCSM alerts section of the Monitoring Details, which does seem to include some hardware failure alerts.  For more information on UCS-C/UCSM integration, check out the Managing UCS-C Server with SCH app note. If your UCS-C server is not integrated with UCSM, or if the UCSM hardware failure alerts are not what you are looking to monitor, reply in this thread, and I'll see what else I can find out. Thanks, Kelsey ... View more

Hey Tarun, You can use following commands to do this: logging discriminator <name> msg-body drops <pattern> (This command define a log discriminator which will drop all syslog with specified pattern)   logg buff discriminator <name> (This command applies log discriminator <name> to the log destination "buffer")   If you have any further questions after implementing those commands, just comment on this thread, and I'll look into it.   Thanks, Kelsey ... View more

Hi - Your question could be best answered by the experts monitoring the Smart Net Total Care Support Community. I suggest you post this question in the SNTC discussion space to get it in front of the right people. Thank you for your question—we apologize for any inconvenience. Kelsey ... View more