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Hi All,I have a few questions related to RONA configuration settings.I have read few documents and i found the it should be configure at three places, one in CM then in CVP opsconsole then in Agent desk setting in ICM configuration manager.Currently ...
Hello All,Can someone provide me how can we customize dashboard in CUIC.I know how to add report and etc in dashboard and its coming in normal view form, but i need those report to be view in chart, graph etc.Can any one help me in this request.Attac...
Hi Jameson,Please find the attached screen shot, in which backup is getting scheduled for IPCC system.Is this is enought to restore the IPCC system back to normal condition.(I mean once the IPCC system get down or crash at this point of time, these b...
Hi James,Thanks, i have posted in cisco forum.let hope for the answer.And also while check the Database backup, i couldnt find any back up schedule is running on ICM database for both HDS and AW. If we run any schedule in ICM DB, it will affect the p...
Hi James,Thanks for the link. I need a favour from you. From many days we havent take back up of our UCCE and CVP configuration. Please let me know from where i can find how to take recovery back up of existing system.I'm not able to find clear doc f...
