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CUIC 10.x, in use with UCCE 9.0(4)CUIC recently updated from version 8.5. Customer has several dashboards with embedded URL's that link to wallboard type data. No https or plugins required.Data displays outside of CUIC perfectly, but just has generi...
Have an issue in a UK Contact Center, recently upgraded from 7.x to 9.x.Calls are still in queue with multiple agents ready. Both Finesse and CUIC confirm, and I was able to validate this earlier, as a particular agent was attempting to transfer a c...
