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Hi, In UCCE setup, normal PSTN call is working fine. However when I am trying to initiate call from CTI Desktop, call is going to run ext script then I can hear the prompt but only for 3 secs.Please let me know if you need any logs. Any Idea? Thanks,...
Hi All, I am receiving below error on CTI Desktop while making conference and transfer calls.The media is fine however problem is that I can not transfer or conference a call. The call can reach other extension also I am able to receive the call as w...
Hi We are using CUSP in UCCE environment. For post routed call from agent, we need to send the call from CUCM to CUSP directly. However for IVR label we can not send directly to CUSP as we configured IVR label to route to VXML gateway in CUSP. hence ...
HiI am using CUSP in UCCE environment. When CVP is sending SIP invite to CUSP with IVR label it is not responding. While it is allowing the ringtone and error labels. Here are the CVP call server logs.Error handling the label [77711110001004] for le...
Every campaign shoudl have its own import rule configured, where you mention the location on logger and file name from which it has to import the contacts. Contacts gets imported when file is available at location mentioned in import rule. However th...
Yes, there are 3 scripts provided by Cisco for Agent greeting.1. AG: This is an example to show how to play agent greeting. You may need not to create this script. You need to use agent greeting PV (AgentGreetingType) in your routing script where you...
We have observed same issue in our environment as well. Mostly its related with mobile network provider. If you have enabled RNA timeout in OAMP for (MA) extension range, try increasing it to 30-45 secs.
Can you please check data source status for outbound? Those should be online, then only you will get the values in filters.You should see them under Configure--> Data SourceAttached image for your reference. We are using 11.6, so it might be differen...
