Member since ‎06-27-2014

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Hi, Is there any API available to create UCCE ICM script via an API? use case: IVR call flow being developed in CVP and deployed in CVP Server. In Cisco, ICM side a new ICM script being created with necessary data assigned for call routing.   Is ther...
Hi,We are trying to evaluate for a task to monitor agent skill, to get number of calls in queue, total available agents, not ready agents, etc...In basic, we need to monitor inbound agent skills and to deliver outbound calls accordingly.We thought of...
Hi,We are in need to monitor an inbound skill and to read agent availability, etc....Q1: Is Server-based client integrate with Cisco Finesse Notification service is best option OR to read agent availability from DB (table views) is a better option?Q2...
Hi,would like to know what is the best/recommended way to monitor an inbound skill. The intention is to collect details like-how many agents are ready/not-ready, agents-talking-inbound,agents-talking-outbound,agents-talking-internal,agents-wrapup-not...
Hi,We are trying with the context service APIs and facing some errors while registering the customer object. We are using our developer account for Acqueon.1.Management and Client Connector state change event not received in our application, but the ...
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Member Since ‎06-27-2014 03:14 AM
Date Last Visited ‎08-31-2018 12:01 AM
Posts 23