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About mahudeswaranA
08-31-2018
mahudeswaranA
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06-27-2014
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API to create UCCE ICM Script for call routing
Created by
mahudeswaranA
in
Contact Center
08-28-2018
08-28-2018
Hi, Is there any API available to create UCCE ICM script via an API? use case: IVR call flow being d...
Re: Server-based Client----Cisco Finesse Notification service
Created by
mahudeswaranA
in
Contact Center
01-01-2018
01-01-2018
Hi,Would like to clarify few more points,Q15.Is there any Cisco CTI license consumed or required for...
Re: Server-based Client----Cisco Finesse Notification service
Created by
mahudeswaranA
in
Contact Center
12-27-2017
12-27-2017
Hi,Thank you, Mary Christmas and Happy New Year!!We plan to write socket client app to communicate w...
monitoring skills - how to get calls in queue, agent stats
Created by
mahudeswaranA
in
Contact Center
12-19-2017
12-19-2017
Hi,We are trying to evaluate for a task to monitor agent skill, to get number of calls in queue, tot...
Re: Server-based Client----Cisco Finesse Notification service
Created by
mahudeswaranA
in
Contact Center
12-18-2017
12-18-2017
Hello Denise,Thank you for the reply,A4.1: AHT refers Agent's Avg call handling time.Q5: Conclusion:...
Server-based Client----Cisco Finesse Notification service
Created by
mahudeswaranA
in
Contact Center
12-18-2017
12-18-2017
Hi,We are in need to monitor an inbound skill and to read agent availability, etc....Q1: Is Server-b...
monitoring inbound skill
Created by
mahudeswaranA
in
Contact Center
12-14-2017
12-14-2017
Hi,would like to know what is the best/recommended way to monitor an inbound skill. The intention is...
Re: CC - customer object register failed
Created by
mahudeswaranA
in
Contact Center
09-06-2016
09-06-2016
Hi,Thank you for the reply.Sorry for making this thread long.Will take the java related topic in sep...
Re: CC - customer object register failed
Created by
mahudeswaranA
in
Contact Center
08-26-2016
08-26-2016
Hi Ankit,1.We checked in the code, and found the steps to destroy on Management Connector is not cal...
Re: CC - customer object register failed
Created by
mahudeswaranA
in
Contact Center
08-17-2016
08-17-2016
Hi Ankit,Thank you for the reply & Apologize for the delayed response, few points to check and confi...
Re: CC - customer object register failed
Created by
mahudeswaranA
in
Contact Center
08-11-2016
08-11-2016
Hi Ankit,Thank you for the replywe are running Windows 2008 server R2,, Java version 1.7; tomcat 7At...
CC - customer object register failed
Created by
mahudeswaranA
in
Contact Center
08-10-2016
08-10-2016
Hi,We are trying with the context service APIs and facing some errors while registering the customer...
Hi,
Created by
mahudeswaranA
in
Contact Center
05-25-2016
05-25-2016
Hi, Two ICM scripts used ICM-Script-1: (separate DN) 1.VRU will use this script to send RouteRequest...
Hi,
Created by
mahudeswaranA
in
Contact Center
05-24-2016
05-24-2016
Hi, This option requires changes/modifications in Cisco finesse agent desktop which involves some ef...
Hi,
Created by
mahudeswaranA
in
Contact Center
05-24-2016
05-24-2016
Hi, Thank you for the reply, We donot have any CVP or IP-IVR in our call scenario. Regards Mahu
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Public Statistics
Date Registered
06-27-2014
03:14 AM
Date Last Visited
08-31-2018
12:01 AM
Total Messages Posted
23