Hi, Is there any API available to create UCCE ICM script via an API? use case: IVR call flow being d...

Hi,Would like to clarify few more points,Q15.Is there any Cisco CTI license consumed or required for...

Hi,Thank you, Mary Christmas and Happy New Year!!We plan to write socket client app to communicate w...

Hi,We are trying to evaluate for a task to monitor agent skill, to get number of calls in queue, tot...

Hello Denise,Thank you for the reply,A4.1: AHT refers Agent's Avg call handling time.Q5: Conclusion:...

Hi,We are in need to monitor an inbound skill and to read agent availability, etc....Q1: Is Server-b...

Hi,Thank you for the reply.Sorry for making this thread long.Will take the java related topic in sep...

Hi Ankit,1.We checked in the code, and found the steps to destroy on Management Connector is not cal...

Hi Ankit,Thank you for the reply & Apologize for the delayed response, few points to check and confi...

Hi Ankit,Thank you for the replywe are running Windows 2008 server R2,, Java version 1.7; tomcat 7At...

Hi,We are trying with the context service APIs and facing some errors while registering the customer...

Hi, Two ICM scripts used ICM-Script-1: (separate DN) 1.VRU will use this script to send RouteRequest...

Hi, This option requires changes/modifications in Cisco finesse agent desktop which involves some ef...

Hi, Thank you for the reply, We donot have any CVP or IP-IVR in our call scenario. Regards Mahu