Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Hi,
Is there any API available to create UCCE ICM script via an API?
use case:
IVR call flow being developed in CVP and deployed in CVP Server.
In Cisco, ICM side a new ICM script being created with necessary data assigned for call routing.
Is ther...
Hi,We are trying to evaluate for a task to monitor agent skill, to get number of calls in queue, total available agents, not ready agents, etc...In basic, we need to monitor inbound agent skills and to deliver outbound calls accordingly.We thought of...
Hi,We are in need to monitor an inbound skill and to read agent availability, etc....Q1: Is Server-based client integrate with Cisco Finesse Notification service is best option OR to read agent availability from DB (table views) is a better option?Q2...
Hi,would like to know what is the best/recommended way to monitor an inbound skill. The intention is to collect details like-how many agents are ready/not-ready, agents-talking-inbound,agents-talking-outbound,agents-talking-internal,agents-wrapup-not...
Hi,We are trying with the context service APIs and facing some errors while registering the customer object. We are using our developer account for Acqueon.1.Management and Client Connector state change event not received in our application, but the ...
Hi,Would like to clarify few more points,Q15.Is there any Cisco CTI license consumed or required for the socket client app to run?Q16.If we integrate the socket client app with production ucce/x -Will there be any performance issue?Q17.By default, do...
Hi,Thank you, Mary Christmas and Happy New Year!!We plan to write socket client app to communicate with CTI-Server for Ucce/x.Facing some challenges in our client app.Q10.The Queue event is not notified from the CTI-Server. Though we set "Unsolicited...
Hello Denise,Thank you for the reply,A4.1: AHT refers Agent's Avg call handling time.Q5: Conclusion: Cisco Finesse Notification Service should be used for per agent event notifications. And Cisco Finesse Notification Service shouldnot be used or not ...
Hi,Thank you for the reply.Sorry for making this thread long.Will take the java related topic in separate thread.Would you like to share any update on other points 1 & 2.Thanks & Regards
Hi Ankit,1.We checked in the code, and found the steps to destroy on Management Connector is not called (commented). The destroy to Client Connector is also not called(commented).2. The exception occured after an insertion happens to the customer obj...
