Hello Gustavo,   Thank you for your post. For better assistance, we ask that you start a new discussion. Our experts have visibility to those.   Thanks, Raji  

Hello,   Your question has been answered in the other post - https://supportforums.cisco.com/t5/smart-net-total-care-portal-and/snct-portal-registration-issues/m-p/3405978   Thanks

Thank you for your post. For fastest assistance, we ask that you start a new discussion. Our experts want to handle individual community member's post separately.

It looks like your firewall is blocking the HTTPs traffic.Please review your firewall policies.You can also run the following using the collectorlogin CLI user and share the output:curl --tlsv1.2 https://concsoweb-prd.cisco.com/HeadEndWebAppServlet/ ...