Smart Net Total Care Portal and Collector Discussions

I'm trying to get access to the Developer EOx Tool and getting the following error: "Status: 403Response: <h1>Developer Inactive</h1>" The community thinks I should contact TAC, TAC says I need to use the community? Any help anyone could provide woul...

Good morning, Im wondering if i could get any help with a client that cant go through the SNTC portal, we need to install the collector. Thanks for your time!  

Hello,I've been trying to get 2.11 stood up now for a few days.  I am installing the OVA on vmware esxi version 8.  The OVA is configured and deployed per the CSPC installation guide.  It boots up and I can set the admin password and IPv4 address.  W...

Hi. I am trying to follow the directions on getting access to the Smart Net Total Care Portal by doing the Self-Service Onboarding Process.When I submit my request to for my DA approval, i keep getting the following error. I have tried clearing cooki...

Hi Cisco Teamwe have a new customer wanting to register a new collector but if SNTC is not allowing new registration and going end of life how would they get visibility of their inventory if they don't have DNAC or Cisco Catalyst Center as I presume ...

Is there something wrong with the SNTC service? or is it just me?

As per screenshot. All schedule report types are displaying the same error "Generic Server Error413". Are these the same as HTTP status 413 (Request entity too large)?

I am trying to schedule reports on the SNTC Portal and getting the same 413 generic server error; is someone looking into this? 

I'm unable to login using Radius after upgrading from 2.10 to 2.11.  Running a test to the remote server is successful.  I'm also unable to successfully connect using my CCO User Id for updates.  I've tried my username as well as my email address but...

Hello Cisco Community, I am encountering a persistent issue while deploying an AlmaLinux-based OVA collector on AWS. The instance fails to boot and displays the following error message: "System BootOrder not found. Initializing defaults. Creating boo...

I was wondering if someone would be able to help me with the error i am having while trying to get data from the cisco apix endpoints. One example endpoint is https://apix.cisco.com/supporttools/eox/rest/5/EOXByProductID/5/A9K-MPA-2X40GEI get a 403_D...

I have seen several people on various forums trying to solve this issue. My customer has a CSPC set up on our network. It has SNMP that validate against our WLCs. We run discovery and the devices are successfully managed. We are able to upload to SNT...

Customer attempting to register and getting this error.  We've encountered this before and they had to be manually registered on Cisco's end.  Can share user info in PM.  Thanks!