Smart Net Total Care Portal and Collector Discussions

i have read over the document "CSPC - how to enable multiple services". It covers the registration part only. I have a lot of other questions regarding this. Basically, i'm wondering if i can register my CSPC with a service for a recent acquisition, ...

My customer noticed this advisory https://sec.cloudapps.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-cspc-xss-CDOJZyH Says no known workaround, should we assume a new update is being readied? 

One of my customers is facing issue to get access to SNTC portal. We know who is the admin of the portal who was advised the issue with getting 2 additional users add as DA (Delegated Admin) might be caused due TOS (Terms of Service) missing sing agr...

Dear Cisco Support, I am writing to request formal documentation regarding the ports used by the Cisco Common Services Platform Collector (CSPC). Specifically, I need information on the following: 1. Confirmation that CSPC uses high random ports for ...

After adding the API developer role, I still do not see the EOX API available on the list at apiconsole page.Can You check this ? 

Good morning,When I go into the portal under Library/Inventory/All Equipment, I am not seeing any equipment.  There are no filters applied.I need to investigate an issue with duplicates devices showing in the inventory.Thank you,Leonard

I put in the contract and serial number and it takes me to the next page where I verify our physical address.  But when I verify it I get a page saying:Oops! Something went wrong...We are unable to process your registration request at this time. Kind...

Hello,We recently upgraded our CSPC from 2.10 to 2.11, it briefly worked for about a month with no issues.Now it is no longer uploading the inventory data to our SNTC. It keeps giving the error of "Upload failed with the response TailEndGateway_Conne...

I have an issue with the SNTC portal.I previously uploaded a Collection inventory on Dec 19th 2024.I was able to download the Custom Inventory a few days later.On Dec 26th I uploaded a new collection and noticed that the collection date was not updat...

Was granted CBR access 25 hours ago and it hasn't gone through.  With Monday being a Cisco holiday, wanted to see if this can be pushed through manually ASAP. 

Dear Cisco Support Team, I'm requesting a status update on the bug CSCwm10281 - "Unable to upgrade SP patch on 2.11 ISO installations". This issue is critically impacting our ability to upgrade our CSPC installation and address important vulnerabilit...

Dear all, I am reaching out regarding an issue we are experiencing with generating a CSPC entitlement through the SNTC portal. We need to associate it with our collector to proceed with the necessary configurations via the GUI. Every time we attempt ...

We recently had a new contract number added to our account.This contract does not show up in SNTC, even under "All Contracts"

Hello team, During this week I was testing patch 2 of CSPC 2.11 and I noticed that the CSCwm10281 bug has not yet been fixed, I tried to update over a patch 1 that failed and a direct update to patch 2, however I was unsuccessful in performing the in...