Hi team, Inside sales rep here with a client who purchased a SmartNet contract and is unable to upload his inventory into the SNTC portal at services.cisco.com. Uploading his .csv file apparently gives him a bunch of errors. Level 1 tech support has ...
As per screenshot. All schedule report types are displaying the same error "Generic Server Error413". Are these the same as HTTP status 413 (Request entity too large)?
I am trying to deploy CSPC 2.11 from scratch but not able to find ova file. Can someone guide on how to deploy it?
Hello team, Recently we are having some problems with several customers regarding the association of the CBR Admin role in CSAM, I have already validated all the points necessary for association, which are: 1. Confirmation of the need for a valid Sma...
I'm trying to register for Cisco Smart Net Total Care Portal following the guide at Cisco Smart Net Total Care Portal Onboarding Guide - Cisco. I'm getting the error my address is incomplete and I should fill it in my account page. On my account page...
I'm trying to look at the Affected Devices under the following Alerts categories.All Field Notices - All Hardware Alerts - All Software Alerts - All Security Advisories (PSIRT)Every time I click into the affected Devices I get an "Information Server ...
"No entitlement found. Please contact Cisco for a valid entitlement file." error message appearing on the CSPC portal. Data upload stopped to SNTC as well. Could you kindly assist?
I am trying to delete a collector in the SNTC portal but it is not possible, could someone support me? Regards!
I would like to perform API calls from a MuleSoft application to our Cisco PSS Collector. However, I have only found limited documentation regarding the built-in XML API Console from the GUI. Could you please provide the necessary requirements to ena...
Hello, is there a migration guide for 2.11? I have found references to it but cannot locate the actual document. We are on 2.10 still and I would like to get us upgraded to 2.11.Thank you
Hello,My organization currently does not have a Delegated Admin and as a Customer Admin I cannot add more users to the SNTC Portal dashboard. I don't have access to the Cisco Services Access Management Tool. Please advise.
Hi, I was wondering if with my account that is ADMIN, Can I asssign other accounts as delegated admin? and if so, how could I do it? They need access to service.cisco.com - Smart Net Total Care
Hi! i dont have acces to services.cisco.com, I need help.
Hi,Suddenly this month i have problem generated report on SNTC Portal, and it is having been a few days since I access it. Last month everything is fine, suddenly this month i can't schedule the report. The error message is "Generic Server Error413:"...
We recently deployed a new collector (version 2.11.02) and have configured the upload jobs to send to our SNTC account (same as the old collector). The logs on the collector show that the upload completed successfully, however, nothing new is shown ...
