Smart Net Total Care Portal and Collector Discussions

Hello Cisco Community, I'm currently assisting several customers who utilize the Common Services Platform Collector (CSPC) in conjunction with Smart Net Total Care (SNTC). With the impending decommissioning of the SNTC portal, we're looking to transi...

Im looking to setup access to service API following this link belowchrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://pubhub.devnetcloud.com/media/support-apis/docs/Guide-to-Assigning-Customer-API-Roles.pdfGot stuck at step 1. I need to unde...

We've tried multiple browsers and incognito, clearing cache etc.  Customer unable to make it all the way through the process to grant CBR Admin.  Assistance needed.

I am trying to dissociate my cisco ID from the previous company partner portal, the main problem here is I no longer have the credentials to access that account. Can someone suggest another way it can be done?

Hello, i'm looking for documentation the shows which countries are covered from Smartnet services 24x7 and understand if exist a list of restricted (or not available services)?

Good morning,I upgraded our collector to 2.11.0.4 this morning and now we are not able to login with our credentials.  I am still able to login to the CLI with the collectorlogin, admin and root, but login to the GUI is not possible.  Three of us hav...

I'm trying to get access to the Developer EOx Tool and getting the following error: "Status: 403Response: <h1>Developer Inactive</h1>" The community thinks I should contact TAC, TAC says I need to use the community? Any help anyone could provide woul...

Good morning, Im wondering if i could get any help with a client that cant go through the SNTC portal, we need to install the collector. Thanks for your time!  

Hello,I've been trying to get 2.11 stood up now for a few days.  I am installing the OVA on vmware esxi version 8.  The OVA is configured and deployed per the CSPC installation guide.  It boots up and I can set the admin password and IPv4 address.  W...

Hi. I am trying to follow the directions on getting access to the Smart Net Total Care Portal by doing the Self-Service Onboarding Process.When I submit my request to for my DA approval, i keep getting the following error. I have tried clearing cooki...

Hi Cisco Teamwe have a new customer wanting to register a new collector but if SNTC is not allowing new registration and going end of life how would they get visibility of their inventory if they don't have DNAC or Cisco Catalyst Center as I presume ...

Is there something wrong with the SNTC service? or is it just me?