Hi Jingjing
Was the Cisco address chosen in SolarWinds NCM by your customer exactly the same as the Cisco physical registered address? That is often the issue. Your customer needs to use the physical address provided by Cisco to their DA. Your custom...
Hi Chris,
It looks like the error is on the NCM side so support would be provided by SolarWinds.
Do you have a Customer Admin role on the Smart Net Total Care side? You must have a Customer Admin role to enable this.
This and other typical issues a...
The release is a few weeks away. We will share the information as soon as it becomes available. CSPC v2.5 will include important updates and a device management wizard that will guide customers on the correct steps to implementation, saving time and ...
Adding to Winifred's: I would suggest advising your customer sign up to the community and to this community page (if not already done) https://supportforums.cisco.com/document/12566021/new-smart-net-total-care to understand the onboarding process and...
