I need to upgrade one of our SX20's to v.7.3.6. I have downloaded the .cop file from Cisco but now need to upload it to our CUCM. Where do I do this?

When I use the Cisco CTL client to authenticate the security of the CUCM, I am ask to insert the Security token which I did. I then get a prompt asking me to insert the token. I remember that I needed to make the USB think that it was an SD drive. An...

I used to see that the server was in a call and would see the bridge listed in the Monitoring window. Now I don't.