Hi Deepak, The calls are following the same flow as other calls through the queue. The only difference is that the agent put the call on 'hold' for a period of time. This always results in no asterisk after the csq name. Also according to Cisco docum...

Hi Ahmed, I have attached a screenshot of the report as requested. Regards, Ahaneku

Hi all, Very well explained! I have a quick question related to the above scenario. As in the diagram above, some of my reports show a "Contact Disposition" of 2, and has a CSQ name without an asterisk (*) beside it under "CSQ Names" column. Now I c...