William, Thanks for your courteous and respectful reply. My comment above has alluded to the fact that this product is under developed and has it's limitations. Infact, i've been selling UC320's to customers for over a year, my clients are happy, and the installations have been profitable. I was one of the first posters in this thread over a year ago and know it's weaknesses and limitations well. It's not a perfect product, it needs development but in my opinion it's not a bad product and i'll continue to sell it to clients that I know their requirements will be met. If I had the problems that you have faced with your UC320 installs, it'd have walked away form Cisco and gone elsewhere. There are plenty of alternative products. Why are you still wasting your time on it? All the best, Paul. ... View more

I'm in the process of installing a UC320 now and I have to say that it's very straight forward to get configured and it has so much potential to improve. I really hope that Cisco bring out a smart phone app, teleworker feature, a good cordless phone (no work arounds!) and make the WAN issue simpler. with this, it would be almost perfect for me and my clients. Until then, we can only pitch this system to clients who have very basic requirements. It's a good product, it just needs a little cisco love! ... View more

Hi Chris, Thanks for the information, I look forward to the new release. Regards Paul. ... View more

I can agree with some of what William has said.Especially: Not being able to manually set the time. the whole LAN/WAN integration thing with DHCP and routing, it's a pig to work with! The rebooting after every single change, very annoying for the client. additionally: The firewall should be more comprehensive if we are being forced/encouraged to use the UC320 for routing. can't select a source address for example. Infact, totally remove the router feature from the UC320, let it stick to being a phone system. There are fewer situations where having an all in one device is a benefit. The directory is overly complicated and should be simplified/screens removed. Remember...this is for the sub 24 handset market. When an incoming call is recieved, it would be nice to transfer the call to an extention that you select in the directory instead of having to remember everyone's extention of have it printed on paper on the wall. When you try to do this, the call gets cut off. Make the 4 lan ports PoE. this would be a massive but simple improvement for small installs but less so for larger installs. Overall the UC320 shows potential but it's not the most straightforward bit of kit to implement. I'm sticking with it for just now but hope to see some improvements in the near future. I know some big changes are coming soon. However, clients like the Cisco brand. They like the handsets. I like the support over the phone and through the forums, you guys are very helpful! All the best Paul. ... View more