danepaulsen
Level 1
Level 1
Member since ‎03-14-2013
‎08-18-2017

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  • 4 Posts
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  When all agents are busy and there are multiple calls in queue, at the point a call gets routed to an agent and answered from queue, the other calls in queue hear the disconnect prompt.This is CME 9.1 on  Version 15.0(1r)M16 application service que...
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Member Since ‎03-14-2013 08:56 AM
Date Last Visited ‎08-18-2017 04:03 AM
Posts 4