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Hi Richard,
It's always recommended to do step upgrade for the endpoint for all the major releases. Mainly because, there are major changes between the releases which may break the codec if not upgraded from previous version. It's not always true.. ...
Hi Jean,
What is the bandwidth you are trying to make the call from SX10 or SX20? Please try in lower bandwidth as 128 or 384 Kbps for testing purpose. I think that should work fine, though quality won't be great. If the call works then you need to a...
Have you had a check on the following document:
http://www.cisco.com/c/en/us/support/docs/collaboration-endpoints/telepresence-system-ex-series/119014-technote-telepresence-00.html
Regards
Nil Laskar
Is it a SIP or H323 call you are trying? If it's SIP, NAT is not required. We need to have the logs for the call to check the actual reason. Could you please get the logs as per below (if SIP call) and send the output to me on nlaskar@cisco.com
Ope...
