I am incorporating database routing in our scripts and am getting an error "script table currently not available". Database routing is enabled so I am not sure what is causing this error. Has anyone troubleshooted this error before? If so, what wa...
Hello,Does anyone know how to take the ANI and do a database look up to get the customer loyalty program number? After the number is collected, I need to return the ANI and the loyalty number to CTI using variable 5. Any feedback on how to acco...
thank you so much for your help! I am successfully getting data.I am trying to adapt variable 5 to deliver the ani and the guest loyalty number but have not been able to do this successfully.I have been told to use a concatenate formula and have tr...
Here is the log. 15:55:52:334 ra-dbw Trace: Internal connect for ARMMARIOSQL2,CEIDB,dim_rewards_phone_num 15:55:52:788 ra-dbw Trace: 'id' is column 2 in sysobjects. 15:55:52:788 ra-dbw Trace: ID for table dim_rewards_phone_num is 2073058421 15:55:52:...
Yes. This is what I have.Database lookup: Script TableName dim_rewards_phone_numAccess type SQLSide A: \\ARMMARIOSQL2\CEIDB.dim_rewards_phone_numSide B: \\ARMMARIOSQL2\CEIDB.dim_rewards_phone_numDatabase lookup: Script table columnColum...
Thank you. This is very helpful. We are stuck on the formula now. We want to return the calling line id and the loyalty number to CTI. Do you know how the formula should look?
