Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Aaron, Thanks. I was able to get the session ID and sequence, how do I get other information related to the call like:NodeIDApplication NameCSQ NameCalled ANIAgent IDExtension ThanksPete
Steve, I am trying to do the same things that dmurthy74 was doing 5 years ago.1. Caller calls into the contact center. Gets routed to an agent. 2. At the end of the call, the agent will transfer the call to this script (Route point) that would basica...
