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My customer has dozens of SX20. They are used in 10 minute or so conferences with other each other. The speed is fixed at 768k and there is no need for HD quality video or audio. There is no need or desire to use the cloud and no need or desire to us...
I am unsuccessful in connecting a Multiway call. I have the following equipment 4501 MCU with software 4.1VCSE with software 7.2.1. The VCSE has an external IP addressTMSPE with software 14.2.2 I also have aC40 with softwareTC4.1 ( I know it’s out of...
Hi All:I have a VCSE that is outside the firewall with an EX90, C40, and Polycom HDX 9000 registered to it from inside the firewall.I can make calls to external system from any of the three systems.I can make both SIP and H.323 calls from the outside...
The Content Server User Guide instructs that the Content Server can be registered as a Gateway or Terminal but does not list why one is preferred over the other. Can anyone help?Thanks
Thanks for the replyI believe the problem was I entered and incrorrect Host Name under Administration Tools --> Configuratoin settings --> Provisioning Extension Settings -->SMTP Host Name.Correcting this entry seemed to eliminate the problem.
Hi Kjetil,I am having similar problems to the one reported by Mohammed.I have upgraded to TMS 14.2.2. Under the Portal tab I see 8 opened tickets.They are all similar. The tickets tell me various services are not running. But when I look under servic...
Hi Garvan, I tried to develop a solid environment that would allow comparative test calls from my EX60 to a C40 that I am able to connect to and the Polycom HDX 9000 which I cannot connect to.My calling system is a Cisco EX60 and is registered to a V...
HI Garvan, The Polycom, for some reason, does not register to the VCSE as SIP only as H.323. Can you tell me how to take a diagnostic trace or a netlog? Thanks George George WileyGeorge Wiley Consulting Group, Inc29 Commerce DriveBedford, NH 03110P: ...
Hi Andreas, The firewall is a Cisco ASA 5505. Yes the Polycom is using H.460 and the two Cisco endpoints are using Assent. I can not get the Polycom to register as a SIP device. I disabled the H.323 gatekeepers settings, enabled SIP settings, set the...
