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Community Manager
I am a results-oriented leader with strong experience in technical services. She manages the expert programs and non-English Languages in the Cisco Support Community. She has a proven track record of successfully leading teams and managing projects and programs that improve customer satisfaction since joining Cisco in 1998. She is an excellent detail-oriented team-player that is committed to high-quality results and developing people and processes. Monica has deep understanding of technical support operations and processes, communities, and online support tools. I am is CCIE Emeritus in Routing and Switching (#7509) and holds two Master’s in Sciences degrees (Industrial Mathematics from the University of Minnesota and Telecommunications from University of Colorado
I am a results-oriented leader with strong experience in technical services. She manages the expert programs and non-English Languages in the Cisco Support Community. She has a proven track record of successfully leading teams and managing projects and programs that improve customer satisfaction since joining Cisco in 1998. She is an excellent detail-oriented te
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Member since
Certifications
| User | Helpful Count |
|---|---|
| 20 | |
| 50 | |
| 35 | |
| 5 | |
| 20 |
.jpg "VIP Mentor"){kind=icon}
.jpg "Hall of Fame Community Legend"){kind=icon}
| User | Helpful Count |
|---|---|
| 5 | |
| 5 | |
| 5 | |
| 5 | |
| 10 |
