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Monica Lluis
Online
Community Manager
I am a results-oriented leader with strong experience in technical services. She manages the expert programs and non-English Languages in the Cisco Support Community. She has a proven track record of successfully leading teams and managing projects and programs that improve customer satisfaction since joining Cisco in 1998. She is an excellent detail-oriented team-player that is committed to high-quality results and developing people and processes. Monica has deep understanding of technical support operations and processes, communities, and online support tools. I am is CCIE Emeritus in Routing and Switching (#7509) and holds two Master’s in Sciences degrees (Industrial Mathematics from the University of Minnesota and Telecommunications from University of Colorado
I am a results-oriented leader with strong experience in technical services. She manages the expert programs and non-English Languages in the Cisco Support Community. She has a proven track record of successfully leading teams and managing projects and programs that improve customer satisfaction since joining Cisco in 1998. She is an excellent detail-oriented te
Recent Badges
600 Helpful Vote
CCP Member
100 Helpful Vote
15 Accepted Solution
1 Accepted Solution
5 Accepted Solution
 30 Helpful Vote
300 Helpful Vote
10 Helpful Vote
1 Helpful Vote
Stats
Member since ‎03-22-2004
891
Posts
683
Helpful
18
Solutions
Public Statistics
Name Monica Lluis-Arroyo
Location UNITED STATES
Date Registered ‎03-22-2004 09:47 AM
Date Last Visited ‎09-19-2019 03:36 PM
Total Messages Posted 891
Total Tags 131
Total Helpful Votes Received 683
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About
I am a results-oriented leader with strong experience in technical services. She manages the expert programs and non-English Languages in the Cisco Support Community. She has a proven track record of successfully leading teams and managing projects and programs that improve customer satisfaction since joining Cisco in 1998. She is an excellent detail-oriented team-player that is committed to high-quality results and developing people and processes. Monica has deep understanding of technical support operations and processes, communities, and online support tools. I am is CCIE Emeritus in Routing and Switching (#7509) and holds two Master’s in Sciences degrees (Industrial Mathematics from the University of Minnesota and Telecommunications from University of Colorado