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How do we display different pricing for different regions?We use RC globally and as a result, different vendors are used in different regions. This results in different costs for services. Is there anyway to have a single service display different ...
Service Naming ConventionsJust wondered if anyone could share the service naming conventions they are using. We implemented the "Noun - Verb" convention, but our customers are complaining that it's not friendly enough... Curious what other companie...
Approval tasks and escalationsCan anyone tell me if, when an approval task is escalated, does the person who receives the escalation have permissions to go into the service and approve it?
Calculating values of fields and preventing submissionDear All,We have some fields on one of our forms that must add up to 100% and ideally prevent submission if they do not. At the moment, we rely on the customer filling out the form to get the spli...
Hi all,We've done this for Date Format only using a SQL trigger when we implemented last year. We also found the US-date format not suitable when the bulk of users are outside the US and the inability to set it was worrying. We've set it frommm/dd/...
Hi Nancy,We used to get a ton of questions about that functionality as well. We ended up just turning that off as it seemed to generate more confusion than help.
Hi all,Is there anyway this can be narrowed to a particular queue/service? We have a particular service, delivery provided by a single team with a detailed authorization workflow and they would like to be able to review where the service is in the w...
Hi James,We're doing automatic network provisioning now - it's very cool. I'd be happy to share some info on it. We're going to address AD group memberships (and through that, application installs) later this year.Re: the prolog error, we're seeing...
Hi Ken, We ran into this issue as well. newScale has advised us that the email engine does not allow for a cc: line. They've also said many customers have requested this functionality so the best thing I could suggest would be to log an enhancemen...
