SNTP:
Advance Replacement parts on a Four-Hour Response basis twenty-four(24) hours per day, seven (7) days per week, including Cisco-observedholidays.
For general information, please see the Cisco Smart Net website:
https://www.cisco.com/c/en/us/s...
Warranties can vary from product to product. Cisco Product Warranties are located at:http://www.cisco.com/c/en/us/products/warranty-listing.htmlCisco Smart Net Total Care extends warranty coverage:http://www.cisco.com/web/services/portfolio/product-...
If you have a Cisco Sales or Cisco Partner contact, they can assist you with purchasing the right service levels to meet your needs. Otherwise here is some helpful links...For Cisco Smart Net Total Care :http://www.cisco.com/web/services/portfolio/p...
Hi Trinh-Nguyen, Please contact the Cisco Reseller or Sales Account representative you purchased your current SMARTnet/SNTC contract from to upgrade to an Onsite Support service level. Thanks for contacting us.-Jay
Cisco would recommend contacting your local Cisco Sales Team to hear about your experiences, as this helps Cisco improve our route to market through Partners to Customers.You can search for additional Partners through the Cisco Partner Locator Tool. ...
