John Blakley is the senior network security engineer for a beverage sales, marketing, and distributing company. He says, “I like puzzles, and solving someone’s problem in the forums is like doing a puzzle!” How did your networking career evolve?  I started out in phone support, and became a Microsoft Certified Systems Engineer (MCSE) in 1998. My first networking job involved setting up VPNs for clients. In 2001, I decided to change my specialty from Microsoft to Cisco. At that time people were not very familiar with Cisco, and I realized I had an opportunity to develop expertise with a growing brand. When I received my CCNA in 2003, doors started opening up. I went to work for a nationwide roofing distributor, where I managed all Cisco equipment and earned my CCSP at the same time. My next move was to become the director of IT for a data center that offered managed services—everything from server management to VoIP. What do you do now? I joined Glazer’s in 2008 and am currently the senior network security engineer. My primary responsibilities include firewall management and forensics. From time to time I still help out with routing, switching, and wireless. While at Glazer’s I received my B.S. in Computer and Digital Forensics and my CISSP designation. How did you get involved with Cisco Support Community? The community came up in search results when I was researching a routing issue we ran into back in 2008. I followed the forums for a while and saw that I could help people who had issues similar to ones I had encountered and solved. At the time, I was studying for my CCNP and I realized that answering questions would help solidify my knowledge. If I saw an interesting question, I’d try to recreate the issue in a lab to come up with a solution. These interactions made participating in the community addictive! I checked the forums from my phone, before and after work, and during lunch. Where do you spend your time in the community? I’m most active in the WAN, LAN, Security, and Firewalls communities. Sometimes I also peek into the Wireless and EEM (Embedded Event Manager) communities. You’re very generous with your time. Why do you do it? First, I like puzzles, and solving someone’s problem in the forums is like doing a puzzle! I use GNS3 Labs to replicate the user’s problem. Finding a solution that helps someone is personally satisfying. It’s always a pleasant surprise when I log in to discover someone has rated an answer I gave a year or two earlier. Second, getting exposed to new things helps me expand my knowledge. And finally, I like being part of a community. I’ve met a lot of great people on the forums, and it amazes me how much knowledge and experience other members have. Any memorable experiences? Once I worked with another community member to help someone with an EIGRP issue. It ended up being a 3-page conversation. Eventually I wrote a Python script to solve the problem, which had to do with monitoring peering relationships. Any suggestions to fellow members to make the community even better? Yes, please rate responses that help you. Those of us who answer volunteer our time, often during lunch or at home before or after work. Your rating acknowledges the time we’ve spent. It also helps the next person who may be experiencing the same issue because they can quickly see which solution worked.  ... View more

Tell us about your career at Cisco. I joined Cisco in 2011 as a customer support engineer for the TAC Data Center Server Virtualization team. In January 2015 I became a technical marketing engineer for the Data Center Competitive Insights Team.   How did you get involved in Cisco Support Community? TAC managers encouraged customer support engineers to participate. If customers find answers to their questions in the forums then they don’t need to open a TAC case. I visited the forums every week to look for unanswered questions and make sure customers were satisfied.   Which Ask the Expert sessions have you led? In February 2015 I led a three-part Deep Dive Expert Series webcast on Nexus 1000v Switches. The 1000v has a presence in many areas—security, routing, application-centric infrastructure (ACI), and the cloud—making it a perfect candidate for a deep dive. We followed up the webcasts with a two-week Ask the Expert session in the discussion forums. I’ve also participated in Ask the Expert sessions on the UCS Mini, vPC options on the Nexus 5000, and UCS C-Series integration. On October 20, 2015 I’ll be presenting a webinar on Cisco Data Center Overlays with a focus on VXLAN (Virtual Extensible LAN). VXLAN is a hot topic and for a long time I’ve wanted to make a presentation.   What motivates you to participate? Making it easy for users to get help is good for the company. In addition, I like sharing my knowledge. Like Cisco Live and publishing documents, Cisco Support Community is great way to share knowledge. I also find it rewarding to get my name out to the Cisco user community.     Any thoughts for your peers who are thinking about becoming more active in Cisco Support Community? In the long run, sharing your knowledge helps you, too. When you teach someone you deepen your own product knowledge. At the same time, you’re helping to build the brand for Cisco, Cisco Support Community, and yourself. Participating has also helped my career. In my current position as a TME I go on a lot of roadshows. When I interviewed for my current position, my managers liked the fact  I had experience answering difficult questions during live webcasts.   ... View more

  Webcast: Configuring and Troubleshooting MPLS VPN  (Live Webcast September 15, 2015 at 10:00 am Pacific Time / 1:00 pm Eastern Time) Please join us on Tuesday, September 15, 2015 at 10 a.m. PDT San Francisco (UTC –7 hours) for this live, interactive event. This corresponds to 1 p.m. EDT New York (UTC –4 hours), 6 p.m. London (BST UTC +1), or 7 p.m. Paris (CEST UTC +2). During this live virtual event, Cisco subject matter expert Vinit Jain provides us with an overview of Multiprotocol Label Switching (MPLS) virtual private network (VPN). MPLS VPN is a cost-effective solution that provides backbone connectivity and other related services to end customers without compromising customer privacy. Because MPLS provides protocol-independent forwarding, MPLS VPN can be implemented to utilize the existing MPLS infrastructure to provide the service. Ever since RFC4364, many service providers now offer VPN services to their customers, using a technique in which customer edge routers are routing peers of provider edge routers. The Multiprotocol Border Gateway Protocol (MP-BGP) is used to distribute customers’ routes across the providers’ IP backbone network, and MPLS is used to tunnel customer packets across the providers’ backbone.  Agenda​ MPLS VPN overview Terminologies Basic MPLS VPN configuration Live troubleshooting demo Featured Speaker   Vinit Jain is a technical lead with the High-Touch Technical Support (HTTS) team supporting customers in areas of routing, MPLS, TE, IPv6, and multicast. He also supports a wide variety of platform issues such as high CPU; memory leaks; Cisco IOS, IOS XE, and IOS XR Software; and NxOS code base. He has delivered training within Cisco on various technologies as well as platform troubleshooting topics. He has also written a workbook about Cisco IOS XR Software fundamentals on the Cisco Support Community. Vinit holds CCIE certification (no. 22854) in R&S, Service Provider, and Security, as well as multiple certifications on programming and databases. Do you have more questions? Our experts are available for the next two weeks to answer your questions. Join the Ask the Expert discussion at  https://supportforums.cisco.com/expert-corner/events. We look forward to your participation. This event is open to all, including partners. Please Share this event in your social channels. You have a chance to win a prize by filling out the survey after attending the live event. Have a technical question? Get answers before opening a TAC case by visiting the Cisco Support Community. ... View more

We have created a whole set of self-help videos to get the most of your experience on the Cisco Support Community. You can view them below or go to the help section of the Cisco Support Community at: https://supportforums.cisco.com/community/5781/support-community-help   TOUR THE HOME PAGE https://supportforums.cisco.com/video/12456571/help-video-cisco-support-community-home-page HOW TO REGISTER ON THE COMMUNITY https://supportforums.cisco.com/video/12475381/help-video-how-register-cisco-support-community HOW TO CHANGE YOUR PASSWORD https://supportforums.cisco.com/video/12475371/help-video-how-change-your-password HOW TO FOLLOW YOUR FAVORITE COMMUNITY https://supportforums.cisco.com/video/12456586/help-video-how-follow-community HOW TO PARTICIPATE IN EVENTS https://supportforums.cisco.com/video/12475391/help-video-how-participate-events HOW TO NAVIGATE YOUR PROFILE https://supportforums.cisco.com/video/12478036/help-video-profile-information HOW TO SET YOUR EMAIL NOTIFICATIONS https://supportforums.cisco.com/video/12475366/help-video-how-get-email-notifications PRIVATE AND PUBLIC COMMUNITIES https://supportforums.cisco.com/video/12487956/help-video-cisco-support-community-public-and-private-communities CISCO SUPPORT COMMUNITY - THE PREMIER DESTINATION FOR SUPPORT https://www.youtube.com/watch?v=GJ-vL3jTa_w ... View more

  Fabric Path Desmitificado        ... View more

Cisco Unified Attendant Console Advanced is an application for the Unified Communication Solutions which simplifies the ability of an operator to make/receive calls in a busy business environment with large call volume. It also simplifies various call functioning such as conference/transfer/call park. Operator has control over the client application and has access to the entire directory which simplfies searching and transferring calls to users. Cisco Unified Attendant Console Advanced is widely deployed with the Cisco Unified Call Manager. This session will provide an opportunity to learn and ask questions about the Cisco Unified Attendant console Advanced and it's position in the Unified Communication solutions. Ask questions from Monday, August 24th to Friday, September 4th, 2015 Featured Experts EXPERT NAME HERE is a Customer Support Engineer in Cisco TAC based out in Bangalore, India. She has total 2 years of experience and her area of expertise covers Cisco Unified Communications Manager, Cisco Unified Attendant Console and Cisco Unity Connection. She has delivered multiple training sessions on understanding the architecture and functioning of the Attendant console (CUAC). She graduated with a Bachelor of Electronics and Communication Engineering from Manipal Institute of Technology, Manipal University.  She has achieved certifications for CCNA, CCNP - R&S and is pursuing RHC. EXPERT NAME HERE  is a Customer Support Engineer in Cisco TAC based out in Bangalore, India. He has been working with TAC from past 4 years and 10 months in multiple domains - CUCM, Unity, Attendant Console. Alok has delivered trainings on CUCM, SIP and CUAC and Attendant Console. He worked closely with the development team identifying bugs in the testing phase and working towards resolutions for enhancing the quality of products. Alok holds a Bachelor's degree in Information Technology College – D.A.V. College of Engineering and Technology from Maharishi Dayanand University, Rohtak. He also holds CCIE Collaboration and RHCE Certifications(CCIE Collab # 45575). Find other  https://supportforums.cisco.com/expert-corner/events. ** Ratings Encourage Participation! ** Please be sure to rate the Answers to Questions   ... View more

TITLE OF WEBCAST GOES HERE  (Live Webcast June 23, 2015 at 10:00 am Pacific Time / 1:00 pm Eastern Time) Please join us on Tuesday, June 23, 2015 at 10 a.m. PDT San Francisco (UTC -7 hours) for this live, interactive event. During the live event, Routing and Switching, subject matter expert, Kevin Wallace, will cover a number of advanced topics on troubleshooting best practices. Troubleshooting is not only a fact of life for network engineers it consumes a significant percentage of their time. Also, many troubleshooting efforts are accompanied by the urgency of getting a production system back on-line, resulting in an emotionally packed episode. To help you more effectively deal with the inevitable troubleshooting scenarios you’ll encounter, this webcast equips you with a 7-step troubleshooting model that allows you to confidently approach and deal with any troubleshooting situation. You’ll also be equipped with efficiency tips for using Cisco IOS “show” commands, and the webcast concludes with a group exercise where you’ll help troubleshoot an issue being experienced on live gear. Featured Speaker NAME OF EXPERT HERE CCIEx2 No. 7945 (Route/Switch and Collaboration), is a Certified Cisco Systems Instructor (CCSI #20061), and he also holds multiple Cisco professional and associate-level certifications in the Route/Switch, Collaboration, Security, Design, and Data Center tracks. With Cisco experience dating back to 1989, Kevin has been a network design specialist for the Walt Disney World Resort, an instructor of Cisco courses for Skillsoft, and a network manager for Eastern Kentucky University. Currently, Kevin produces video courses and writes books for Cisco Press/Pearson IT Certification (http://kwtrain.com/books). Also, he owns and operates Kevin Wallace Training, LLC (http://kwtrain.com), a provider of self-paced training materials that simplify computer networking. Kevin holds a Bachelor of Science degree in electrical engineering from the University of Kentucky, and he lives in central Kentucky with his wife (Vivian) and two daughters (Sabrina and Stacie). Need more information? Have more questions? Find more experts and topics by visiting https://supportforums.cisco.com/expert-corner/events ">https://supportforums.cisco.com/expert-corner/events. We look forward to your participation. This event is open to all, including partners. Please share this event in your social channels.   ... View more

Cisco Data Center Overlays with focus on VXLAN (Virtual Extensible Local Area Network) (Live Webcast October 20th, 2015 at 10:00 am Pacific Time / 1:00 pm Eastern Time)         During this live event, Cisco subject matter expert Vishal Mehta  shares about Cisco Data Center Overlays with focus on VXLAN (Virtual Extensible Local Area Network). In the modern data center, traditional technologies are limiting the speed, flexibility, scalability, and manageability of application deployments. There is emerging interest in the industry in overlay technologies (such as MPLS, VXLAN, LISP...) which may address some of these challenges. This session will discuss the latest trend in Overlay Technologies and compare each one of the available solutions in terms of deployment, benefits and challenges. The major emphasis in this session will be on VXLAN evolution and to elaborate on which Cisco Products support different VXLAN solutions. Various VXLAN configurations such as BGP-EVPN control plane, L2 Gateway, L3 Gateway; Bridging, Packet-Flow, Best Practices, Deployment scenarios and other advanced features will be also discussed. Featured Speakers Vishal Mehta (Read the Interview) is a Technical Marketing Engineer with Cisco's Data Center Competitive Insights Team based in San Jose, California. Previously he was working as the customer support engineer for Data Center Server Virtualization Technical Assistance Center (TAC) team for the past 4 years with a primary focus on data center technologies such as Cisco Nexus® 5000, Cisco UCS, Cisco Nexus 1000V, and Virtualization. He has CCIE® certification (# 37139) in Routing/Switching, Service Provider & Data Center. Vishal has presented at Cisco Live in Orlando 2013, Milan 2014, and San Francisco 2014 (BRKCOM-3003, BRKDCT-3444, and LABDCT-2333). Need more information? Have more questions? Find more experts and topics by visiting https://supportforums.cisco.com/expert-corner/events ">https://supportforums.cisco.com/expert-corner/events. We look forward to your participation. This event is open to all, including partners. Please Share this event in your social channels.           ... View more

We have some great webcast that have taken place in the last few months on the Cisco Support Community and some of the events even had record breaking attendance. In case you missed them, here they are again with brief summaries of each event. You can now watch them on demand here on the community. If there is a topic you would like to see covered on the community, let us know below in the comment section. You can always find webcast broadcast, faqs and presentations here on the community and you can also watch the event on our Cisco Support Community You Tube Channel . If you would like to join us live for these events, make sure to check out upcoming events in the Cisco Support Community expert corner events tab . Enjoy!   Live Expert Webcast: FirePOWER Threat Defense for Integrated Services Routers ( ISR ) In this session you will learn about Source Fire company history, the rebranding of Source Fire as FirePOWER Services and how to use FirePOWER effectively on the ISR G2 and 4K platforms on the UCS-E blade to secure the network from attacks and malware. View Now   Live Expert Webcast: Troubleshooting with Speed and Confidence for Network Engineers During the live event, Routing and Switching, subject matter expert, Kevin Wallace, covered a number of advanced topics on troubleshooting best practices. Troubleshooting is not only a fact of life for network engineers it consumes a significant percentage of their time. Also, many troubleshooting efforts are accompanied by the urgency of getting a production system back on-line, resulting in an emotionally packed episode. To help you more effectively deal with the inevitable troubleshooting scenarios you’ll encounter, this webcast equips you with a 7-step troubleshooting model that allows you to confidently approach and deal with any troubleshooting situation. You’ll also be equipped with efficiency tips for using Cisco IOS “show” commands, and the webcast concludes with a group exercise where you’ll help troubleshoot an issue being experienced on live gear View Now   Expert Webcast: Cisco UCS Mini Architecture, Troubleshooting and Upgrade The Cisco Unified Computing System™ is a next-generation data center platform that unites computing, networking, storage access, and virtualization resources into a cohesive system designed to reduce total cost of ownership (TCO) and increase business agility. In this session, Cisco experts cover the UCS Mini architecture, troubleshooting and upgrade procedure.         View Now ... View more

The Cisco Network Convergence System 6000 (NCS 6000) helps enable superior network agility, packet optical convergence, and petabits-per-second system scale. The series facilitates the Evolved Programmable Network to support virtualization and programmability at the lowest total cost of ownership, while delivering high-bandwidth mobile, video, and cloud services to end users. Ask questions from July 20, 2015 through July 31, 2015   Featured Expert Nikhil Kapoor is currently working at Cisco HTTS (High Touch Technical Support ) under the IOS-XR technologies. I have been supporting customers and partners with issues on ASR9k,CRS,CRS Multi Chassis, NCS. I currently hold CCIE Service provide CCIE #45281 and also hold Cisco IOS-XR Specialist. Within Cisco, I have been working with the HTTS IOS XR team providing various trainings, developing internal knowledge and articles to help the engineers on IOS and IOS-XR platforms.   We look forward to your participation. This event is open to all, including partners. Please Share this event in your social channels. Find other  https://supportforums.cisco.com/expert-corner/events. **Ratings Encourage Participation! ** Please be sure to rate the Answers to Questions   ... View more

Some new Collaboration, Voice and Video Community videos have recently been posted to the Cisco Support Community. Take a look at some of the videos just added to the community: Connect a Precision HD camera to a display Factory Reset Sx80 endpoint Factory Reset MX 200 /300 G2 Codec Factory Reset Ex90 Factory Reset Touch 8 Factory Reset Dx70 Endpoint   For more videos, visit the TelePrecense Community Home Page and select the video tab or go to the Collaboration Voice and Video Home Page and select the video tab. ... View more

Cisco Support Community Contests at Cisco Live Official Rules NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING. VOID WHERE PROHIBITED OR RESTRICTED. This Promotion (the "Promotion") opens on June 8, 2015 at 8:00 a.m. Pacific Time and ends on June 11, 2015 at 5:00 p.m. Pacific Time, or if earlier, until there are no more available prizes (the "Promotion Period"). Entry into this Promotion is acceptance of these Official Rules. This Promotion is sponsored by Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134 USA ("Sponsor" or "Cisco"). 1. ELIGIBILITY. This Promotion is open to participants ("Participants" or “you”) who are age 18 years or older at the time of entry. This Promotion is not open to: (1) employees or internally contracted vendors of Sponsor or its parent/subsidiaries, agents and affiliates; (2) the immediate family members or members of the same household of any such employee or vendor; (3) anyone professionally involved in the development or administration of this Promotion; (4) employees or internally contracted vendors of governments and government-affiliated companies or organizations; or (5) any employee whose employer's guidelines or regulations do not allow entry in the Promotion or acceptance of the prize(s). This Promotion is not open to individuals in the province of Quebec in Canada. In addition, residents of Cuba, Iran, Syria, North Korea, Myanmar (formerly Burma) and Sudan are not eligible to participate. This Promotion is void in these countries and where otherwise prohibited or restricted by law. 2. HOW TO ENTER. To enter the Promotion, visit and accurately and truthfully please complete the online registration form for each day of the promotion that you wish to enter. Entries will be accepted after the promotional period opens at 8:00 am PST June 8, 2015. https://supportforums.cisco.com/community/12512636/cisco-live-san-diego-2015 where the Eye on Cisco trivia question of that day is, fill out the registration form and agree to the terms of these Official Rules, and follow the other instructions at the website listed above. As an alternative to the entry process described above, prospective Participants may enter the Promotion by sending an email with the Participant's name, telephone number, email address and mailing address, and a request to be entered into the Promotion pursuant to these Official Rules, to csc-events@cisco.com. Include the name of this Promotion in the subject header. Limit one (1) entry per person. Entries must be received during the Promotion Period. In the event of a dispute as to the identity of a winner, the winner will be deemed to be the person in whose name the email account governing the email address was opened. Sponsor is not responsible for late, lost, delayed, damaged, misdirected, incomplete, void, corrupted, garbled, illegible, and/or unintelligible entries, or for any problems, bugs or malfunctions Participants may encounter when submitting their entry. Only complete valid entries will be accepted. Sponsor will not verify receipt of entries. Participants must provide all information requested to be eligible to win. Sponsor reserves the right to disqualify false entries or entries suspected of being false. Incomplete, unreadable, or unintelligible entries, in the sole discretion of Sponsor, will be disqualified. All entries submitted become the sole property of Sponsor and will not be acknowledged or returned. 3. PRIZES. Subject to the terms of these Official Rules, once confirmed by Sponsor, the winner(s) will receive the following: During the first day of the Promotion Period: Three (3) winners will receive an Amazon e-gift certificate in the amount of US$ 50.00 for the first winner and $25.00 each for the second and third winners that can be redeemed only on the US site of Amazon.com. During the second day of the Promotion Period: Three (3) winners will receive an Amazon e-gift certificate in the amount of US$ 50.00 for the first winner and $25.00 each for the second and third winners that can be redeemed only on the US site of Amazon.com. During the third day of the Promotion Period: Three (3) winners will receive an Amazon e-gift certificate in the amount of US$ 50.00 for the first winner and $25.00 each for the second and third winners that can be redeemed only on the US site of Amazon.com. Limit one (1) prize per Participant. The approximate retail values are subject to change based on current market conditions at the time of prize fulfillment. Winners are not entitled to any surplus between actual retail value (ARV) of prize and stated ARV and any difference between stated ARV and actual value of the prize will not be awarded. No substitution, assignment, transfer, or cash redemption of any prize is allowed by Winner. Sponsor reserves the right to substitute a prize with another prize of equal or greater value should the advertised prize become unavailable for any reason. If applicable, prizes may be awarded in the form of voucher(s), coupon(s) and/or gift card(s) in Sponsor’s sole discretion. If a potential winner is unable to participate in or accept the prize or any portion of the prize for any reason, Sponsor shall have no further obligation to such potential winner. Neither Sponsor nor any of its prize suppliers will replace any lost or stolen prizes, cards or certificates after being awarded to winners. In no event will Sponsor be responsible for awarding more than the stated number of prizes. 4. SELECTION AND NOTIFICATION OF WINNER(S). All eligible entries received during the Promotion Period above will be entered into a random drawing where the winners will be selected by a representative of Sponsor from among all eligible entries received. The random drawings will be held on June 8, June 9, June 10,  and June 11, 2015. at 5:00 p.m. PST. Winners will be notified by phone, mail and/or email, at Sponsor’s discretion. Sponsor’s decision will be final in all matters. Odds of winning depend on the total number of eligible entries received by Sponsor. At Sponsor’s discretion, the potential winner(s) may be sent a declaration of eligibility / liability / publicity release ("Release"). Unless restricted by law, the potential winner(s) receiving such a Release will be required to complete, sign and return it within the time period specified therein. The prize may be forfeited and, in such case, an alternate potential winner may be selected in a random drawing from among the remaining eligible entries if a potential winner: (a) cannot be reached; (b) fails to obtain all signatures on the Release and to return the documents in a timely manner as required pursuant to these Official Rules; or (c) cannot accept or receive the prize for any reason. 5. CONDITIONS. This Promotion is subject to applicable federal, state and local laws. By participating in the Promotion, Participants agree: (a) to be bound by these Official Rules and the decisions of Sponsor, which shall be final and binding; and (b) to waive any right to claim ambiguity in the Promotion or these Official Rules, except where prohibited by law. Taxes, if any, are the sole responsibility of the potential winner; and the potential winner may be issued an IRS Form 1099 or other tax documentation for the ARV of any awarded prize. By participating in the Promotion, all Participants agree to release and hold harmless Sponsor and its Sponsor’s directors, employees, officers, licensees, licensors and agents, and respective advertising and promotion entities and any person or entity associated with the production, judging, or administration of the Promotion (collectively, the "Released Parties"), from and against any and all rights, claims and causes of action whatsoever that they may have, or which may arise, against any of them for any liability for any matter, cause or thing whatsoever, including but not limited to any injury, loss, damage, whether direct, compensatory, incidental or consequential, to person, including death and damage to property, arising in whole or in part, directly or indirectly, from their acceptance, possession, use or misuse of a prize in the Promotion, or their participation in the Promotion, or their participation in any Promotion or prize related activity. Each potential winner acknowledges that the Released Parties have neither made, nor are in any manner responsible or liable for, any warranty, representation or guarantee, expressed or implied, in fact or in law, relative to any prize or the Promotion. Apart from manufacturer warranties (which may not be available in all geographies), all warranties are hereby disclaimed; and each potential winner will accept the Prize "AS IS." All costs and expenses, including support services, not specifically listed above as part of the prize, are solely the winner’s responsibility. None of the Released Parties are responsible for: (a) lost, late, misdirected, undeliverable, incomplete or indecipherable entries due to system errors or failures, or faulty transmissions or other telecommunications malfunctions and/or entries; (b) technical failures of any kinds; (c) failures of any of the equipment or programming associated with or utilized in the Promotion; (d) unauthorized human and/or mechanical intervention in any part of the submission process or the Promotion; or (e) technical or human error which may occur in the administration of the Promotion or the processing of entries. Use of any automated entry device or software is prohibited. Sponsor reserves the right to disqualify any Participant it finds to be tampering with the entry process or the operation of the Promotion or violating these Official Rules, and reserves the right to cancel the Promotion should it suspect fraud or for reasons out of the control of Sponsor. Disputes regarding these Official Rules and/or this Promotion will be governed by the internal laws of California. CAUTION: ANY ATTEMPT TO DELIBERATELY DAMAGE OR UNDERMINE THE LEGITIMATE OPERATION OF THE PROMOTION MAY BE IN VIOLATION OF CRIMINAL AND CIVIL LAWS AND WILL RESULT IN DISQUALIFICATION OF SUCH PERSON FROM PARTICIPATION IN THE PROMOTION. SHOULD SUCH AN ATTEMPT BE MADE, SPONSOR RESERVES THE RIGHT TO SEEK REMEDIES AND DAMAGES (INCLUDING ATTORNEY FEES) TO THE FULLEST EXTENT OF THE LAW, INCLUDING CRIMINAL PROSECUTION. All Participants are solely responsible for compliance with any applicable laws, rules and regulations, contractual limitations and/or office or company policies, if any, regarding Participant's participation in trade promotions or acceptance of promotional prizes; and by entering this Promotion, Participant confirms that he or she is not in violation of any of the foregoing and has obtained the consent of his or her employer to participate, if applicable. If a Participant selected as a winner is not permitted to accept any received prize, then the Participant may return such prize to Cisco; and Cisco will refund the cost of shipment, as appropriate. Subject to applicable law, Sponsor reserves the right in its discretion, to (a) cancel, terminate, modify or suspend this Promotion and these Official Rules, for any reason, at any time and without any liability, and (b) limit or restrict participation in the Promotion, upon notice. 6. PUBLICITY. Participants acknowledge and agree that Sponsor may use the Promotion for publicity, advertising or other marketing purposes in any media, and may use the name, likeness, and state of residence and/or prize information of potential winners as part of that publicity, without additional compensation to the potential winners. 7. COMPUTER, INTERNET, AND PROMOTION ADMINISTRATION. Sponsor is not responsible for electronic transmission errors resulting in omission, interruption, deletion, defect, delay in operations or transmission, theft or destruction or unauthorized access to or alterations of entry materials, or for technical, network, telephone equipment, electronic, computer, hardware or software malfunctions or limitations of any kind, or inaccurate transmissions of or failure to receive entry information by Sponsor on account of technical problems or traffic congestion on the Internet or at any website or any combination thereof. If for any reason the Promotion is not capable of running as planned, including infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes which, in Sponsor’s sole determination, corrupts or affects the administration, security, fairness, integrity, or proper conduct of this Promotion, Sponsor reserves the right at its sole discretion to cancel, terminate, modify or suspend the Promotion. If Promotion is cancelled prior to the end date stated herein, for the reasons stated above, notice will be posted on the Promotion website; and the Prizes may in Sponsor’s discretion be awarded to potential winners to be selected in a random drawing from among all the remaining uncorrupted Eligible Entries received up until the time of modification or cancellation. 8. PRIVACY. Any personal information collected by Sponsor will be used for the administration of the Promotion and in accordance with Sponsor's privacy policy. Any questions regarding privacy matters should be directed to the address set out below. Please refer to Sponsor's privacy policy located at http://cisco.com/web/siteassets/legal/privacy.html for important information regarding the collection, use and disclosure of personal information by Sponsor. 9. OFFICIAL RULES AND WINNERS' LIST. For a copy of these Official Rules or the names of winners, please check the Promotion website, or send your request csc-events@cisco.com . Winners list to be available approximately ten days after the Promotion Period. * * * ... View more

Since this month’s webcast is on the topic of Cisco Unified Computing System (UCS) Mini Architecture, Troubleshooting and Upgrade (Register Now)  we decided to highlight some UCS related topics and contributions on the Cisco Support Community.     Cisco UCS FCoE SAN boot issue https://supportforums.cisco.com/document/12409426/cisco-ucs-fcoe-san-boot-issue   Troubleshooting Common Features of Cisco UCS and Cisco Nexus 1000v https://supportforums.cisco.com/video/12116716/troubleshooting-common-features-cisco-ucs-and-cisco-nexus-1000v-video-live-webcast   Demystifying Unified Computing System (UCS) Interfaces for Troubleshooting https://supportforums.cisco.com/video/12451776/webcast-video-demystifying-unified-computing-system-ucs-interfaces-troubleshooting   Mixing BE6000 UCS Server and "normal" UCS server in the same deployment https://supportforums.cisco.com/discussion/12402776/mixing-be6000-ucs-server-and-normal-ucs-server-same-deployment   Register for the latest Cisco Support Community Webcast on Cisco UCS Mini Architecture, Troubleshooting and Upgrade. ... View more