It has been happening for over 5 month! I tried Cisco TAC but no luck....We have a call manager with a DT24+ as a gateway, every now and then, some outside phone calls get dropped and the phone gives a busy signal.Any Ideas or thoughts would be great...

Hello-I have a DT24+ as a gateway in one of the call managers, and "sometimes" users complain that they get dropped when they are on an outside call. Have anyone experienced this before, if so, please shares your thoughts with me.Thanks,Ali

What is the best way to configure charging for ART?I know that I can configure charging under Report Config\Rating Engine\Duration. But what about different prices when calling international/long distance or Local. I will be receiving a CD with billi...

Hello -Could someone point me on how to classify calls aslocal, long des..... in the ART application.Thanks in advance..

I recently installed art on the Publisher and every time I run a report, I get no data.Could someone tell me what I am missing?Thanks in advance.