About Bryan Tye

Bryan Tye · 07-06-2010

I am working on a customer who is trying to integrate their Interactive Call Center system with Unity Connection 7.1 system.The problem is I can get traces showingCalling number: xxxxxx3900Called Number: 104800 (voicemail pilot)Redirect number: xxxxx...

Bryan Tye · 07-15-2010

Update: Resolved the problem by using a CTI Port configured with an open DN prefixed with a identifying "#" key: "#XXXXXXXXX"This DN is then CFWD to VM via a matching "XXXXXXXXX" VM profile.This accomplished the act of getting the call through Cisco...

Bryan Tye · 07-15-2010

Scott,Thanks for the reply. I understand your your point,After thinking and trying again, I am back with a simple question:What is needed for unity to say a call is forwarded or not? Is it simply a redirect in the header? This is the crux of my i...

Bryan Tye · 07-07-2010

You will definitely need to create a routing rule to control the language, but if you go to Bulk Edit for the extension with the range for the desired language, you will find a setting for Language the user hears as well as the language the caller he...

Member Since	‎07-06-2010 05:47 PM
Date Last Visited	‎08-18-2017 03:51 AM
Posts	4

User Statistics

User Activity

Unity Connection Integration Issue

Re: Unity Connection Integration Issue

Re: Unity Connection Integration Issue

Re: Using Unity Connection 7.1 with multiple languages