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The RTOS file isn't actually enough to recover the device. If the flash is formatted, the device actually needs to be RMA'd.
If you can get your hands on another functional device, some have been lucky binary copying the flash of a working one and r...
If you have the exact same problem you'll need to RMA the device.
I ended up talking to TAC and internal teams to recover the device and in the end it wasn't recoverable - had to have it replaced by my lab support team.
Looking at the release comments on the app in the appstore, it says that it no longer works on Jailbroken devices.Is yours jailbroken? Mine is and I see the same problem
