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Hi all,I'm working with Nuance and I try to get into a session data or an element data, the value returned by nuance corresponding to the choice with ASR. The NUANCE grammar is already compiled so I can't open it with a text editor. I don't know how ...
Hi all,I'm new in Java Script development. I just integrate the screenpop gadget in a new tab and everything is working. I just want to switch on tjhis tab when a event ringing occurs (ie when the agent is in reserved state). I suppose it's not to di...
Hi,I have a production issue. On each of my 4 servers I have 40 applications with between 40 and 100 calls. The RAM used by Tomcat is growing and reach 1 GB. I disable activity log. I have answer from the TAC to look into my code. I try to analyse he...
Hi,I'm facing an issue for couple of days with common library. All of my CVP application are using a common library (a jar file with all of my custom element).It works when I put my "custom element" jar file into each application under java/applicati...
Hi everybody,I'm facing an issue with the Hang up element in Call Studio. My objective is to disconnect the caller (for example, the conact center is closed) so I use this element. But after that, I hear an error message from CVP and I see the follow...
We are close from the solution ... probably a tomcat configuration issueI have this configuration :- my custom element goes under VXML\common\lib- my util libraries goes under Tomcat\common\libI can deploy my applications and update common classes.Wh...
