Hi all,I'm working with Nuance and I try to get into a session data or an element data, the value returned by nuance corresponding to the choice with ASR. The NUANCE grammar is already compiled so I can't open it with a text editor. I don't know how ...

Hi all,I'm new in Java Script development. I just integrate the screenpop gadget in a new tab and everything is working. I just want to switch on tjhis tab when a event ringing occurs (ie when the agent is in reserved state). I suppose it's not to di...

Hi,I have a production issue. On each of my 4 servers I have 40 applications with between 40 and 100 calls. The RAM used by Tomcat is growing and reach 1 GB. I disable activity log. I have answer from the TAC to look into my code. I try to analyse he...