HI, I am having a problem with height adjustment for customs website on finesse 11.6.I created a wrap-up website and each time an agent received a call a wrap-up gadget (a 3rd party web server) will open on finesse, it was working fine till recently,...

In the PCCE (rev 11.5) admin page , I can see this error on PG side B -> operationThe Diagnostic Portal, AXL, REST, or SOAP service on this machine must be in service. I tried to reboot the server and did not solve the problem, all the servies are ru...

HI,  I have a CUCM -> Express C -> Express E ,  Business 2 business call is working fine, and from Jabber agent can make sip URI call to other business as follow   7XXX@domain.com -> CUCM -> SIP Route Pattern -> Express C  -> Express E   My problem i...