How to change the Call Type of the call when call arrived to IVR?
I explain. I redirecting a call with call consult to new IVR, and in the CallContact details
i see that the aType field is aType = CONSULT, there is a way that i can manipulate
I have recently very annoying problem with CSQ in uccx 11.6.
I need to build a Queue that is playing music to the customer about 30 seconds
and have some prompt about his place in Q and others prompts.
I make callhold and use "delay" paramet...
I see in this reference:
I add the scripts.
the call arrives to those scripts from sub-flow in the MainScript, and only the Queue is the problem.
Script1 is the script with the delay step inside the Queue - and it causing the agents to be in Reserved state but cant ans...