Hi,   How to change the Call Type of the call when call arrived to IVR? I explain. I redirecting a call with call consult to new IVR, and in the CallContact details i see that the aType field is aType = CONSULT, there is a way that i can manipulate t...

Hello,   I have recently very annoying problem with CSQ in uccx 11.6. I need to build a Queue that is playing music to the customer about 30 seconds and have some prompt about his place in Q and others prompts. I make callhold and use "delay" paramet...