as previously posted.  In order to utilized the right side buttons as speed dial, you need to change the Line Mode setting on the device to Enhance Line Mode.  Page 192 on https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8800-series/english...

In order to utilized the right side buttons as speed dial, you need to change the Line Mode setting on the device to Enhance Line Mode.  Page 192 on https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8800-series/english/adminguide/P881_BK_C13...

I have a similar issue and have looked at the suggested Detailed Call by Call CCDR Report but does not provide me the data I am looking for.  I need to know what extension transfer originating number to the trigger.  For example, caller A calls to st...

For my situation, network admin had to add the hostname of the UCCX server to the exchange relay to allow the host server to send email.