Glad it worked for you. Happy to help :)   Thanks. ... View more

Try this as well: fnc=blf+sd+cp;sub=466001@$PROXY;ext=466001@$PROXY;nme=John D. ... View more

I see the Extended Functions configured as below: < Extended_Function_2_ ua = "na"> fnc=blf+sd+cp;sub=4740@$PROXY;ext=4740 </ Extended_Function_2_ > < Extended_Function_3_ ua = "na"> fnc=blf+sd+cp;sub=500@$PROXY;ext=466@$PROXY;nme=Test 2 </ Extended_Function_3_ >   < Extended_Function_4_ ua = "na"> fnc=blf+sd+cp;sub=500001@specialsands.uotcn.net;ext=466@specialsands.uotcn.net;nme=Test 3 </ Extended_Function_4_ >   < Extended_Function_5_ ua = "na"> fnc=blf+sd+cp;sub=466001@specialsands.uotcn.net;ext=466@specialsands.uotcn.net;nme=Test 4 </ Extended_Function_5_ >   < Extended_Function_6_ ua = "na"> fnc=blf+sd+cp;sub=466001@specialsands.uotcn.net;ext=50001@specialsands.uotcn.net;nme=John D. </ Extended_Function_6_ > < Unit_1_Key_1_ ua = "na"> fnc=blf+sd+cp;sub=474001@$PROXY;ext=474001 </ Unit_1_Key_1_ >     I see you are using multiple subscription URIs 4740@$PROXY - Server says this URI is not found/configured on server   500@$PROXY - Server sends NOTIFY with terminated/idle status. But is "466@specialsands.uotcn.net" part of this? I don't see 466 in the NOTIFY while you have given it in the config.   500001@specialsands.uotcn.net - Server says this URI is not found/configured on server   466001@specialsands.uotcn.net - No logs in PRT. I think PRT was taken before SUBSCRIBE went for these.   474001@$PROXY - Server sends status in NOTIFY for  474001@specialsands.uotcn.net but in config you have specified just  474001.   I would suggest you get in touch with the service provider and get the correct subscription URIs and exts  that you need to subscribe to. It would be easier for us to figure out when we have the right information to start with.   Thanks. ... View more

From thr PRT I can see that you are using a very old software version -  sip88xx.11-0-0MPP-7.loads   Please upgrade your device to the last release image that is 11-2-1MPP-630 and see if there is any difference. A PRT from that phone would be helpful if it doesn't work. Before rebooting the phone please remember to enable DEBUG logs. Voice->System->Debug Level->DEBUG   Thanks. ... View more

We will have to take a look at the messaging to see if there is anything wrong. You can reboot the phone, wait for the 1st LED to go green and and when the other 2 blink Orange you can take a PRT.   PRT can be taken by going to the phone web page: Info -> Debug Info-> Generate PRT.   You can send this PRT to me and I can take a look at the messaging to/from the server.   Thanks. ... View more

Hello.   Is  UserID = 500001 registered on Line 1 of the device? Do you see that its LED is green?   Are 468@ unified.office.server:port and 469@unified.office.server:port part of the BLF List 500001@unified.office.server? Is it configured properly on the server?   If it is we would need a PRT to check whats wrong. Even a Packet capture from the phone would help.   Thanks. ... View more

Converting an Enterprise phone to MPP is not supported as of now. So you will have to replace the phone with the 3PCC variant. Changing software is not possible as of now.   Thanks. ... View more

Great. Good to know it worked. You can add a speeddial as well on the line key for easy dialing out.   Thanks. ... View more

You said the software version on your phone is  sip78xx.11-0-0MPP-7. This means it has a Multiplatform Firmware. You don't need any XMLDefault.cnf.xml to perform an upgrade. You can directly download the firmware from cisco.com, put it on your http/tftp server and give the path to the .loads file on the phone web page Voice->Provisioning->Upgrade Rule.   The phone should upgrade. There is no requirement for XMLDefault.cnf.xml ... View more

CSCuy89564 is for a very old release. The firmware you are using is newer. after upgrading to 11.2.1 if it still doesn't work then upload the config files and we can take a look.   Thanks. ... View more