You can create the xml file yourself. More information can be found in the MPP admin guides.  You can download the full xml file from the phone by going to http://[ipaddress]/admin/cfg.xml   Thanks. ... View more

You will have to check on the Server why exactly it is choosing to reply with a 403. Also make sure the password field in Voice->Ext1 has the right information.   Thanks ... View more

I cannot find a place to put the IP Office registration information in the Voice > Ext1 page on the phone either. Are you not seeing the field "Proxy"? What is the Software Version on the phone?   3PCC phones do not have a TFTP server field. Again, is a config xml ($PSN.xml) file being hosted on the TFTP server?   Thanks. ... View more

Hello Michael.   Is the configuration file stored at the location given by DHCP option 150? Does the TFTP server have the $PSN.xml? If not, I would suggest you take a look at the admin guide to ensure you are following the process correctly.   If you want to manually register you can provide the config details on the Voice->Ext 1 page   If you have provided the config xml file properly in the TFTP server and its still not working then you can PM me a PRT taken from the device and I can take a look why its not working.   Thanks. ... View more

Glad it worked for you. Happy to help :)   Thanks. ... View more

Try this as well: fnc=blf+sd+cp;sub=466001@$PROXY;ext=466001@$PROXY;nme=John D. ... View more

I see the Extended Functions configured as below: < Extended_Function_2_ ua = "na"> fnc=blf+sd+cp;sub=4740@$PROXY;ext=4740 </ Extended_Function_2_ > < Extended_Function_3_ ua = "na"> fnc=blf+sd+cp;sub=500@$PROXY;ext=466@$PROXY;nme=Test 2 </ Extended_Function_3_ >   < Extended_Function_4_ ua = "na"> fnc=blf+sd+cp;sub=500001@specialsands.uotcn.net;ext=466@specialsands.uotcn.net;nme=Test 3 </ Extended_Function_4_ >   < Extended_Function_5_ ua = "na"> fnc=blf+sd+cp;sub=466001@specialsands.uotcn.net;ext=466@specialsands.uotcn.net;nme=Test 4 </ Extended_Function_5_ >   < Extended_Function_6_ ua = "na"> fnc=blf+sd+cp;sub=466001@specialsands.uotcn.net;ext=50001@specialsands.uotcn.net;nme=John D. </ Extended_Function_6_ > < Unit_1_Key_1_ ua = "na"> fnc=blf+sd+cp;sub=474001@$PROXY;ext=474001 </ Unit_1_Key_1_ >     I see you are using multiple subscription URIs 4740@$PROXY - Server says this URI is not found/configured on server   500@$PROXY - Server sends NOTIFY with terminated/idle status. But is "466@specialsands.uotcn.net" part of this? I don't see 466 in the NOTIFY while you have given it in the config.   500001@specialsands.uotcn.net - Server says this URI is not found/configured on server   466001@specialsands.uotcn.net - No logs in PRT. I think PRT was taken before SUBSCRIBE went for these.   474001@$PROXY - Server sends status in NOTIFY for  474001@specialsands.uotcn.net but in config you have specified just  474001.   I would suggest you get in touch with the service provider and get the correct subscription URIs and exts  that you need to subscribe to. It would be easier for us to figure out when we have the right information to start with.   Thanks. ... View more

From thr PRT I can see that you are using a very old software version -  sip88xx.11-0-0MPP-7.loads   Please upgrade your device to the last release image that is 11-2-1MPP-630 and see if there is any difference. A PRT from that phone would be helpful if it doesn't work. Before rebooting the phone please remember to enable DEBUG logs. Voice->System->Debug Level->DEBUG   Thanks. ... View more

We will have to take a look at the messaging to see if there is anything wrong. You can reboot the phone, wait for the 1st LED to go green and and when the other 2 blink Orange you can take a PRT.   PRT can be taken by going to the phone web page: Info -> Debug Info-> Generate PRT.   You can send this PRT to me and I can take a look at the messaging to/from the server.   Thanks. ... View more

Hello.   Is  UserID = 500001 registered on Line 1 of the device? Do you see that its LED is green?   Are 468@ unified.office.server:port and 469@unified.office.server:port part of the BLF List 500001@unified.office.server? Is it configured properly on the server?   If it is we would need a PRT to check whats wrong. Even a Packet capture from the phone would help.   Thanks. ... View more