I understand they were downloaded form cisco.com. What I want to ensure is that there was no corruption during download. If you can follow these 3 steps we can rule that out from the equation: (along with any overwriting issues when we put it in a new folder)   1. Downloaded a new set of image from cisco.com 2. Unzipped it in a new folder where no other images have been kept. 3. Use proper Upgrade rule path      http://192.168.15.8/edward/test/remonta_test/<NEW FOLDER>/sip78xx.11-1-1MPP-897.loads   Thanks.   Thanks. ... View more

Also I see that in the Upgrade Rule in Voice->Provisioning has been set as: < Upgrade_Rule ua = "rw"> http://10.228.16.66/admin/upgrade?http://192.168.15.8/edward/test/remonta_test/cmterm-78xx.11-1-1MSR2-1_REL/sip78xx.11-1-1MPP-897.loads </ Upgrade_Rule >   Can you correct this to point to the right loads file as accessible from a browser: Maybe http://192.168.15.8/edward/test/remonta_test/cmterm-78xx.11-1-1MSR2-1_REL/sip78xx.11-1-1MPP-897.loads or wherever the loads file is stored.   Thanks. ... View more

This error is seen when the phone downloads a load file which is not meant for this model.   I assume you have already tried the following: 1. Downloaded a new set of image from cisco.com 2. Unzipped it in a new folder where no other images have been kept.   If not please attach a copy of the .loads file you are using.   Thanks. ... View more

Any chance the files got overwritten while transferring? Or maybe the loads is corrupted?   I see the folder is for 11-1-1MSR2-1 whereas the loads file used is 11-1-1MPP-897 cmterm-78xx.11-1-1MSR2-1_REL/sip78xx.11-1-1MPP-897.loads   Can you try downloading a new copy of 11-1-1MPP-897 from the software download page and put it in a new folder and retry the upgrade?   Thanks. ... View more

Can you take a PRT from this phone and send it over? I would be able to help further after looking into it.   Thanks. ... View more

Contacting support would be the right way to make sure the logs are analysed and any issue gets worked upon. Meanwhile you can try changing these parameters and see if it helps (On device webpage - Voice->Ext->Video Configuration): H264 BP0 Enable H264 BP1 Enable H264 HP Enable   Thanks. ... View more

There is no known video issue between Cisco MPP devices. We would need a PRT or Packet capture to understand what's going wrong. You can contact support to ensure this is looked upon.   Thanks. ... View more

Hello. Where were these packets captured? Please attach a PRT or a Packet capture taken from the phone web page (http://[Phone IP]/admin/advanced).   Info->Debug Info->Start Packet Capture (Start after phone bootup and stop after the issue is seen) Info->Debug Info->Generate PRT (Generate after issue is seen. Set Debug level to DEBUG[Voice->System->Debug Level])   Thanks. ... View more

No. Enterprise to MPP (3PCC) or the other way is not supported as of now.   Thanks. ... View more

This is an Enterprise firmware. You will have to replace the phone with the 3PCC version - " CP-8861-3PCC-K9="   Thanks. ... View more

Do you mean the phone you have is already "CP-8861-3PCC-K9=" What is the current software version on the phone?   Thanks. ... View more

sip88xx.11-7-1-17 are for Enterprise phones. You should be using MPP (3PCC) phones if you want to register to Asterisk. I would suggest getting it replaced with the right SKU.   You can find the right model here: https://www.cisco.com/c/en/us/products/collateral/collaboration-endpoints/unified-ip-phone-8800-series/datasheet-c78-738030.html?cachemode=refresh   Look for Table 5 under Ordering Information.   Thanks. ... View more

11.2.1MPP.630 is the last official release on cisco.com. You can contact 8x8 or Cisco support (TAC) to get the latest Engineering Special (ES) release which has more fixes over the last official release.   Thanks. ... View more

No. It would be a fix on the device. But the firmware will be verified by 8x8 before they roll it out. I would suggest you get in touch with them to get the device upgraded to the firmware with the fix.   Thanks, ... View more

Its most probably a known issue. You can contact 8x8 and they should provide you with a fixed firmware when they are done verifying it.   Thanks. ... View more