8861 Firmware migration from Enterprise to MPP

[davidhall11]

I have a need to swap out the firmware on an 8861. I managed to load the MPP firmware? (sip88xx.TELex 2M-11-2-3c-loads) using TFTP address I pulled from the Cloud Update procedure. I did not have a Migration license. The phone now is running new firmware, however when it connects an error message is displayed: 

• Failure in transition load authorization process - Contact your administrator

I suspect it is due to no migration license and not following the migration process. The question is how can I back out of this?

1) Factory reset (power+#, then 123456789*0#) does not resolve

2) WEB access does not respond

3) Network Setting do not expose TFTP server.

Do I have a brick?

[AJChoudhry]

I had a similar issue. I did the following and it worked

Transition load rule: Set to Blank

Profile Rule: https://cloudupgrader.webex.com/Cisco/M2E/$SWVER/$PN/$MA.cfg

[davidhall11]

Not sure where you are performing the steps recommended. Could you provide more detail?

[bijpraka]

how are you trying to access the web page? Phone web page should be accessible.

[davidhall11]

It is not. I can access it briefly at a point in the boot-up process however it is not reachable when the phone has booted to its current state.... I do now have the migration license and have uploaded it to the Cloud Update page however that did not resolve.

[bijpraka]

Which step is it failing at now? With the license it should ideally work.

[davidhall11 · Accepted solution]

Resolved. No brick for me…

The Cloud Updater service is the appropriate way to execute migrations.

1) Be sure you have the migration license files in hand
2) Use the Cloud Updater to upgrade the phone to the latest Enterprise firmware
3) Use the Enterprise – WEBEX Calling/MPP Migration Process to convert the firmware
a. Upload the License File
b. Follow the Manual Migration Method
4) Phone will boot several time during the migration process. Takes about 20 minutes. There is a stage where you can see the migration is authorized.
5) Phone will boot to a screen that prompts: Welcome – Enter Activation Code

6) Once at this point, provide the IP Phones MAC address to the Broadsoft Service Technician. They will input it into a Cisco Portal.

7) Perform a Factory Reset on the IP Phone
It will reboot and connect to the Broadsoft service.

Do NOT perform step 6 prior to Step 5 competing. If you do, the IP Phone will connect to the Cloud PBX service instead of the Cloud Upgrader service during the migration process and never read the license file authorizing migration.