Hi Team, want to confirm, my customer need a confirmation for abandoned call on UCCX. currently im using uccx 12.5.1my customer reported that when a call hit agent1 and agent1 not answered the call, it will mark as abandoned. even if that call are ro...

Hi Community, we have strange bugs on our system.we are using UCCX System version: 12.5.1.10000-31some agent experiencing sudden Ready, they are on another task even not on their desk. the issue are like this1. agent change to not ready2. somehow, st...