Member since ‎04-26-2004

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Can you have multiple ICD lines on the same phone that have the same extension?Both lines will be in the same partition.Our operators would like the ability to handle multiple calls simultaneously.
If an ASR leaves their status as ready and a call is transferred to their ICD extension, it rings until the caller gives up.While the call is ringing, the agent desktop is set to not ready. When the caller hangs up, the agent desktop sets itself bac...
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Member Since ‎04-26-2004 12:58 AM
Date Last Visited ‎08-18-2017 03:51 AM
Posts 4