Hi Everyone,    how we can integrate Cisco PCCE onpremise solution and Cisco Webex Connect cloud-based solutions? in terms of interaction and reporting.Thanks!

Hi,  we implemented CCX v11.6 and CCX 12.0. 2 systems are running well for different group of company. but then there is question about CUIC.  scenario: agent dial out manually, and result "Call cannot be completed..."above scenario brings different ...

Hi,asking if we can put Music On Hold instantly/directly as agent presses Consult button. is there any workaround for this request? Thanks!

Hi,   I have a FSI customer who needs REM solutions as eKYC process. existing has PCCE. mobile apps use React Native, so what customer asked is support on Cisco REM SDK with React Native.   hope someone has idea for this or better having experience o...