CUIC Agent Detail Report Different CCX v11.6 vs CCX v12.0

[dennisharfin]

Hi, 

we implemented CCX v11.6 and CCX 12.0. 2 systems are running well for different group of company. 

but then there is question about CUIC. 

scenario: agent dial out manually, and result "Call cannot be completed..."

above scenario brings different CUIC report: Agent Detail Report

on CCX v11.6, Agent Talk Time is counting, on CCX v12, agent talk time is zero.

attached are pictures.

May someone give me some advices or explanations?