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Tieying
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03-17-2011
10-16-2017
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Re: CTIOS Monitor Mode - PQ statistics?
10-13-2014
Not sure what's PQ. But please check if you have enable Skill group statistics in CTIOS installation?CTI OS System Manager Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 10.0(x) - CTI OS Server In…
Re: Re: Click a button on the softbutton template using JTAPI
03-20-2014
Here is the link for enabling jtapi trace.https://developer.cisco.com/site/collaboration/call-control/jtapi/wiki/case-opening-steps/index.gsp
Re: Click a button on the softbutton template using JTAPI
03-20-2014
Have you turned on the JTAPI debug trace? Please check the jtapi log for the error details.
Re: Re: Click a button on the softbutton template using JTAPI
03-20-2014
Hi Yogesh,Please try follow code, Address address = this.provider.getAddress("1009"); Terminal[] ter = address.getTerminals(); for (int j = 0; j < ter.length; j ++) { if ((ter[j].getName() != null) && (ter[j].getName().indexOf(...
Re: Use Cisco TSP to monitor hunt group login / log out?
03-20-2014
I don't think you can get the login/out status neither. Let me study if you can get it in any way, and get back to you later.
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