About Tieying

Tieying · 10-13-2014

Not sure what's PQ. But please check if you have enable Skill group statistics in CTIOS installation?CTI OS System Manager Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 10.0(x) - CTI OS Server In…

Tieying · 03-20-2014

Here is the link for enabling jtapi trace.https://developer.cisco.com/site/collaboration/call-control/jtapi/wiki/case-opening-steps/index.gsp

Tieying · 03-20-2014

Have you turned on the JTAPI debug trace? Please check the jtapi log for the error details.

Tieying · 03-20-2014

Hi Yogesh,Please try follow code, Address address = this.provider.getAddress("1009"); Terminal[] ter = address.getTerminals(); for (int j = 0; j < ter.length; j ++) { if ((ter[j].getName() != null) && (ter[j].getName().indexOf(...

Tieying · 03-20-2014

I don't think you can get the login/out status neither. Let me study if you can get it in any way, and get back to you later.

Member Since	‎03-17-2011 06:14 PM
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