In this instance, we are specifically looking to go to Packaged CCE from UCCE for the sake of simplified administration. We currently use Cisco Agent Desktop (CAD) Stanadrd Edition on UCCE however Packaged CCE doesnt support CAD and we must use fine...
Hi,Quick question do customers have to buy a new license for finesse to be able to migrate to Finesse or the existing CAD license will transfer to a Finesse license? I understand that unlike CAD, finesse doesn't have different flavours e.g. standard,...