We recently upgraded our 2 CCM clusters to 4.1.3. Now we have poor voice quality on local calls. Clipping, cut outs, dead air. Everything was fine before the upgrade. 3545 Router:c3745-ipvoice-mz.123-14.T5.binLocal PSTN connection PRI to DMS-1007960 ...

4006 with a gateway module.All of the analog devices worked fine until we changed to PRI.What did we miss?

I want to have the main number as outbound caller ID for certain phones. The External Phone Number Mask is not working. It still sends out the real extension.

We want to pre record call handler greetings on a PC. Copy the greetings to the Unity server. Then use the paste from file option to build the call handlers. We recorded the greetings with XP Pro using Sound recorder. When we attempt to paste fron fi...

On 2 occasions the IP phone services have failed. They can be restarted by going into IIS on the publisher. You have to stop and restart the default web page. There is nothing in the event logs.Any ideas?