Customer Response Application is Apps 2.x. There are no compatibility issues of Apps 2.x working with AC. The only know issue that we saw was the conflict in the RMI port that is used by AC and CRA when loaded on the same box. Unfortunately, AC and C...
No there isn't. The closest that you'll get is determining the *number* of people that are logged into their web attendant (AC consoles) that are *online* to receive incoming calls at a given time. The old counter of "Total Online Clients" as part o...
I'm assuming that you mean that you cannot see the ICD extension radio button for a user in the global directory (in *associate devices*) in order to be able to select that line appearance as the icd extension for the agent. If so, please do the fol...
Normally the first indication that the "Initialization of call control failure" message should give you is that the line appearance is not associated with the AC user. I'm assuming that you have the *global* AC user configured and associated with th...
