About nate.koenig

nate.koenig · 05-04-2018

In a call studio application, there is Secure Logging which allows you to mask certain PII (ssn, dob, etc.) in the activity logs and reporting. However, if the environment is integrated with Nuance Recognizer, that information is still in the call lo...

nate.koenig · 05-03-2017

I'm doing a SIP REFER transfer in TCL using the following:set callInfo(originationNum) 1112223333set callInfo(mode) "REDIRECT"leg setup $dnisValue callInfo $incomingAssuming dnisValue is 2223334444 for illustration purposes.This works, in that the ga...

nate.koenig · 05-07-2018

This worked like a charm, thank you so much!

nate.koenig · 05-04-2018

Janine,Thank you. However, it appears that your example parameter grammar didn't come through in the post, can you re-post?Thanks!

nate.koenig · 05-17-2017

I tried that, but, the REFER isn't sent out and in the logs I see:071324: May 16 10:37:07.041 EDT: //2851/F387BD7D9E59/SIP/Error/sipSPISaveReferParams: No dialpeer passed from application for xferI created a uri list matching that pattern and applie...

nate.koenig · 05-17-2017

TCL script initiates the transfer after receiving DTMF from the caller.The following code initiates the REFER transfer (the "redirect" part is what causes the transfer vs. just setting up another leg) :set callInfo(originationNum) 1112223333set callI...

nate.koenig · 05-17-2017

It appears to be automatically populated. The TCL script is what initiates the refer using the code in my original post. If you specify a destination that is just a phone number, the REFER is sent/accepted, but, egress IP is populated as the refer-to...

Member Since	‎06-07-2010 07:28 AM
Date Last Visited	‎01-24-2020 01:25 PM
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CVP and Nuance Utterance Logging

Setting host in refer-to on REDIRECT TCL transfer

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Re: Setting host in refer-to on REDIRECT TCL transfer

Re: Setting host in refer-to on REDIRECT TCL transfer

Re: Setting host in refer-to on REDIRECT TCL transfer