In the AvCsMgr diags, can you find the device list refresh and see if the dn is listed the same there. Also check and see what your calling id is. I don't think I have ever seen a "-" in the front of the CCM dn unintentionally. Otherwise, does that d...
I am 100% positive that UC2.0 does not have message monitor. It only has Phone View (which is also known as visual message locator in the Unity world).Unity 5.0 is the only unity product that has message monitor as an official feature in it.
Phone View is not supported on IP Communicator.Please test on a 7941, 7961, 7970, or 7971 as these are the phones that were specifically tested with this feature.
Along with enabling Phone View checkbox and filling in the CTI user information, have you also enabled Message Locator on the Phone Menu page, under Finding Messages with Message Locator. I believe both Message Locator and Phone View need to be enabl...
