I recommend that you cancel your current reservation and try another. Thanks, Craig ... View more

Hi Tim, I looked at your reservation and see the same problem you do.  Is it possible that you've shared the credentials with a college or that you already have a VPN session established elsewhere?  The platform only support a single user on the VPN at a time. If that's not the case, I recommend you cancel your reservation and starting a new one.  My last thought is the shortness of your user ID.  I've never seen one that short and wonder if it could be an issue? Thanks, Craig ... View more

Hi Sankar, I just tested the lab and it's working now.  I'm not aware of any activation key for the ACI simulator. Thanks, Craig ... View more

Hi Mohenyi, Could you let me know the email address (or a portion of it) associated with the account you logged in and also the lab you reserved?  I can take a look at your specific issue. From the reservation window, there is button labeled Output.  If you press this button a window will open that will also show you your VPN credentials.  I recommend cutting and pasting the password.  Additionally, the VPN session will only allow one user at a time.  If you've shared the VPN credentials with others that may be logged in could also be the problem. Thanks, Craig ... View more

Hi Mohammad, We did identify an issue with the IOS XE on Catalyst 9000 lab.  That lab has been taken offline while we resolve the problem.  The ETA for resolution is June 8th. Thanks, Craig ... View more

Hi Sankar, I've confirmed the same problem you report.  Unfortunately, this ACI server is located in Galway Ireland and it's a Holiday for them today.  I've notified the folks that work at that site and I expect that they will resolve it first thing when they get in the office tomorrow. Regards, Craig ... View more

Hi Mohammad, I don’t see any reservation in your name. Can you tell me the email address associated with your reservation? Also, on the top right of the lab screen, does it say “With Error” or does it say the lab came up correctly. Lastly, can you let me know what lab you’re using. Thanks, Craig ... View more

Thanks for your contribution, Charles!  We've added your POC/post as a example within the instructions of the IOS XE on Catalyst 9000 lab.  ... View more

This issue has been resolved.  Sorry about that. ... View more