Did a little birdie tell you that there is a UI refresh of the Finesse
desktop in 12.0? Are you worried that the custom gadget(s) that you
spent so many hours building will no longer work? Did you hear that
there will be agent to agent chat in this releas...
Involvio is now on the Cisco GPL with an annuity offering and available
for transactions by any Cisco sellers/resellers.Involvio is a Cisco
Webex Teams Integrator focused on the higher education market with an
innovative offering that addresses student en...
Hello All,Announcing the general availability of the new and improved
Context Service gadget for Finesse!The new journey gadget can be
deployed in a phased manner starting with one pilot team and expanding
to the rest.^ click to expand ^New features and c...
Local Measure is on Cisco's Global Price List and available for
transactions by any Cisco sellers/resellers.Local Measure provides a
retail and hospitality service that connects the front line staff to
customers and customer feedback. Local Measure combin...
It's not often that Cisco can claim Hollywood credit, but we can claim
something better - we are bringing Hollywood to life.Oblong Industries,
a Cisco solution partner, was founded by the man that Hollywood turns to
for envisioning the future of human com...
As a Webex developer, we want to give you advance notice of a key
functionality change with spark-admin and spark-compliance scopes.The
following authorization scopes are now deprecated and will no longer
work after August 15,
Building Cisco Webex Teams bots and integrations that need access to
behind-the-firewall resources is a challenge that regularly faces
developers building Webex applications for internal use. Webex API
events are delivered with an HTTP push model that req...
Hello,We are excited to announce that the 2.0.5 version of the Context
Service SDK is now available. This version of the Context Service SDK
features an updated object model. You can download the 2.0.5 version of
the Context Service SDK from the Context S...
We are excited to have such an amazing group of development partners
showcasing their solutions and platforms at Cisco Live! Orlando from
June 11th through June 14th. We are including a snapshot of our Webex
Teams API partners who will be attending.If you...
-- This post is co-authored by Chris Traganos, VP Product of M.io &
Frank Geck, Business Development Manager of Cisco --Sounds simple right?
In the last few years collaboration, specifically messaging and video
solutions have proliferated across both cons...
Following the rebranding of Cisco Spark to Cisco Webex Teams, all newly
created bots will now be given a domain of webex.bot. Existing bots,
which use the sparkbot.io domain, will remain unchanged until August 31,
2018. However if you, as a bot developer,...
How many times have you been on a conference call and people complain
they can't hear you?"You're breaking up!," "Is it your cellular
connection?," "Is it your headset?," "Is it your wireless
network?"Experiencing communication breakdowns like these are a...
I recently visited a tech company in Austin. Entered the lobby, checked
in, was told that my contact was running late, and was asked, could I
"please take a seat and wait?" "Okay, sure." After sitting down on a
modern-esque chair-you know, the kind you'd ...
Do you develop bots for Cisco Webex Teams (formerly Cisco Spark)? Do you
ever wish that there was a way to create a set of regression tests to
ensure that your bot behaves consistently given the same input? Or maybe
you wish that there was a way to speed ...
Hello all, I am trying to automate the user creation process. Actually it is more the device creation that are associated with the users, since the actual users are automatically added to CUCM DB through LDAP integration. Each user has a UDP, and 3 D...
Hi, Hoping someone can help - Cisco Finesse doesn't seem to be allowing LDAP sync'd users to login.I'm not familiar with Finesse so please forgive me - however would all users who have been sync'd into CUCM automatically have the ability to login? Or...
I tried to install Jabber Guest SDK for iOS in a new empty project; I followed all steps given on developer guide and everything works fine. However when I tried to install the SDK on an existing project, and run it on real device to verify eve...
I know 3 years back this was a huge feature request - does anyone know if there is a way through the API to know if there are any available agents to chat with in the call center? We want to disable the chat button if there are no agents logg...