Finesse Failover as a driving force for performanceNature of the
challengeC10k ScaleAsynchronous request processingFinesse TomcatChanges
introduced to Finesse web serverFront Apache Tomcat with Nginx web
serverNginx performs SSL termination and provides H...
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Hi Experts, I Need one help on Cisco social miner , hope you will help
us on below requirements . Many Thanks!!!! Actually, we have third party
application trying to integrate in UCCE through task routing API concept
. Just we need to get the agent status...
As part of the Cisco BroadWorks R24 rollout the DevNet Sandbox system
will be upgraded to the latest software release on September 11, 2020.
We don't anticipate any disruption to Sandbox test usage at that time.
Please ensure that you have completed any o...
I think I found another one. For brevity, I'm stripping the soap
headers. First, I'm creating a new line using addLine trueUnitTest-CallingSearchSpace-08062020_211546_2trueUnitTest-CallingSearchSpace-08062020_211546_21234falsefalsefalse...
I need to have a notepad with some saved text to pop up with an incoming
call hit to our call center. I am aware of the thick client screen pop
gadget, I am working on seeing we can change that to fit our needs. I am
unsure to change to get this working
Hi We have UCCX and are using cisco finesse. We have deployed popup
screen feature on finesse and it is working fine, but we have a problem.
It does not create new tab for each call that is handled and every new
call over writes the call info with the new...
Hi there, Suppose Agent001 is in Ready(userstate) state while Agent002
is in Not_ready(userstate) state. Agent002 makes call to
Agent001,Agent001 answers the call & now they are in Talking(userstate)
state. Agent001 who is in Ready state hold & retrieve w...
I would like to use the UCCX API in the following scenario and was
wondering if anyone could point me in the right direction: Agent Places
outbound call using Finesse Agent Ends Call Finesse Automatically Dials
Extension 12345 I've tried using
Did a little birdie tell you that there is a UI refresh of the Finesse
desktop in 12.0? Are you worried that the custom gadget(s) that you
spent so many hours building will no longer work? Did you hear that
there will be agent to agent chat in this releas...
Involvio is now on the Cisco GPL with an annuity offering and available
for transactions by any Cisco sellers/resellers. Involvio is a Cisco
Webex Teams Integrator focused on the higher education market with an
innovative offering that addresses student e...
Hello Experts, I need your assistance in resolving one of the issues which my colleague is facing. His CUCM application responds intermittently to an API request. Below is the code for querying Cisco CallManger API for the Status of Services.&nb...
Hello Cisco Team, We are doing the BW R23 interop test now, and now I have a problem about the SCA feature:Now the SCA is not working correctly:Step1) DUT send Line Seize subscribe for appearance-index=1, Server response 200OK, and Notify line-seize ...