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Hi there, Suppose Agent001 is in Ready(userstate) state while Agent002 is in Not_ready(userstate) state. Agent002 makes call to Agent001,Agent001 answers the call & now they are in Talking(userstate) state. Agent001 who is in Ready state hold & retrieve w... Read More
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I would like to use the UCCX API in the following scenario and was wondering if anyone could point me in the right direction: Agent Places outbound call using FinesseAgent Ends CallFinesse Automatically Dials Extension 12345 I've tried using https://devel... Read More
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Did a little birdie tell you that there is a UI refresh of the Finesse desktop in 12.0? Are you worried that the custom gadget(s) that you spent so many hours building will no longer work? Did you hear that there will be agent to agent chat in this releas... Read More
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Start with Beep not working in Record_With_Confirm after 11.6 upgrade.Let me know if you are aware of this issue
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Involvio is now on the Cisco GPL with an annuity offering and available for transactions by any Cisco sellers/resellers.Involvio is a Cisco Webex Teams Integrator focused on the higher education market with an innovative offering that addresses student en... Read More
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Hello All,Announcing the general availability of the new and improved Context Service gadget for Finesse!The new journey gadget can be deployed in a phased manner starting with one pilot team and expanding to the rest.^ click to expand ^New features and c... Read More
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Local Measure is on Cisco's Global Price List and available for transactions by any Cisco sellers/resellers.Local Measure provides a retail and hospitality service that connects the front line staff to customers and customer feedback. Local Measure combin... Read More
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It's not often that Cisco can claim Hollywood credit, but we can claim something better - we are bringing Hollywood to life.Oblong Industries, a Cisco solution partner, was founded by the man that Hollywood turns to for envisioning the future of human com... Read More
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As a Webex developer, we want to give you advance notice of a key functionality change with spark-admin and spark-compliance scopes.The following authorization scopes are now deprecated and will no longer work after August 15, 2018:spark-admin:events_read... Read More
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Building Cisco Webex Teams bots and integrations that need access to behind-the-firewall resources is a challenge that regularly faces developers building Webex applications for internal use. Webex API events are delivered with an HTTP push model that req... Read More
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Hello,We are excited to announce that the 2.0.5 version of the Context Service SDK is now available. This version of the Context Service SDK features an updated object model. You can download the 2.0.5 version of the Context Service SDK from the Context S... Read More
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We are excited to have such an amazing group of development partners showcasing their solutions and platforms at Cisco Live! Orlando from June 11th through June 14th. We are including a snapshot of our Webex Teams API partners who will be attending.If you... Read More
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-- This post is co-authored by Chris Traganos, VP Product of M.io & Frank Geck, Business Development Manager of Cisco --Sounds simple right? In the last few years collaboration, specifically messaging and video solutions have proliferated across both cons... Read More
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