I want to find out how many agents are configured for an attribute. I
have followed all the steps which are provided by the Cisco UCCE 11.6
API guide but I could not get the count. Is it possible to get a count
of agents or not?
Lately I have received a few requests from people asking if it was
possible to Archive a Webex MessageSpace as in "download all
messages".Interesting. You can download all messages using the messages
API but that leaves you with a pile of unreadable JSON ...
On May 10th 2021 a new API component was added: SPACE Tabs! We call them
ROOM tabs to be consistent with the room (space) API. Room Tabs
represent an always available tab that is added as a tab in the space.
It is configured with a content url. Just like ...
In a previous article I talked about the Cards & Buttons functionality
of Webex Message. It's great to send nicely formatted or interactive
messages. What if you want to learn about Cards? There is a bot that
teaches you all about Cards using... ...CARDS!...
The Python library "webexteamssdk" is great but there's one part of this
library that "may need better documentation". This is the ability to
create cards & buttons. Here's a card example: How is this card setup?
What components are used? The following ...
(using Python and the Flask Library) An oAuth integration allows you to
have an application "do stuff on your behalf". This is a topic that can
be quite complex to understand. For that reason I created this Python
code to make it as easy as possible to un...
It may be easier than you think. After some customer requests I started
writing code in Python. A few days later the script was ready. What can
it do? ADD LOGO or image to your virtual background (using a
domain/email address/URL/local-file) ADD TEXT to y...
The browser-based Finesse Agent Desktop 12.5, that ships with the Cisco
Unified CCE / CCX contact center solutions, has made massive strides in
the performance of its underlying infrastructure, which improves its
throughput and reliability by an order of ...
Fun and Easy Virtual Hackathon 60 Teams Win Prizes ALL Participants
Receive Certificate Signed by Execs Important Note: This contest is
governed by the Terms and Conditions in the document attached at the end
of this page. Please review it for full detail...
Hi Experts, I Need one help on Cisco social miner , hope you will help
us on below requirements . Many Thanks!!!! Actually, we have third party
application trying to integrate in UCCE through task routing API concept
. Just we need to get the agent status...
As part of the Cisco BroadWorks R24 rollout the DevNet Sandbox system
will be upgraded to the latest software release on September 11, 2020.
We don't anticipate any disruption to Sandbox test usage at that time.
Please ensure that you have completed any o...
I think I found another one. For brevity, I'm stripping the soap
headers. First, I'm creating a new line using addLine trueUnitTest-CallingSearchSpace-08062020_211546_2trueUnitTest-CallingSearchSpace-08062020_211546_21234falsefalsefalse...
I need to have a notepad with some saved text to pop up with an incoming
call hit to our call center. I am aware of the thick client screen pop
gadget, I am working on seeing we can change that to fit our needs. I am
unsure to change to get this working
I have a department that needs to be able to see the caller id of all callers waiting in the queue. I have seen where this can be done in a wallboard such as Comstice https://www.youtube.com/watch?v=7M2tZ54iXso Does anyone know if this can...
Hello, We have an issue with getting successful result with a simple GetPhone query through an API AXL SOAP. When we use the Phone template spectralink which we have created on Bulk administration > Phone > Phone template, we get an axl error. ...
Hello all,is it possible to get CUIC reports via permalinks with HistoricalGadget.jsp for Agents in Finesse?I tried to make by documents and get error - "Request to Server returned Not Found"CUIC - 11.6Finesse - 11.6 Best Regards,Dmitriy
I am trying to update phone description via SOAPUI AXL. It can update 1 phone description successfully.How can I update a batch of phone using this update phone description script? update 1 phone description<soapenv:Envel...
Hi there, Previously, I was working with the PCCE 12.0 lab, this time I reserved the PCCE 12.5 lab but now I am not able to establish XMPPClient connection to finesse for notifications, I am getting the below exception on login. Please advise wh...