cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
Walkthrough Wednesdays
Collaboration Blogs
966 Views
0 Comments
Finesse Failover as a driving force for performanceNature of the challengeC10k ScaleAsynchronous request processingFinesse TomcatChanges introduced to Finesse web serverFront Apache Tomcat with Nginx web serverNginx performs SSL termination and provides H... Read More
46287 Views
7 Comments
Fun and Easy Virtual Hackathon 60 Teams Win Prizes ALL Participants Receive Certificate Signed by Execs Important Note: This contest is governed by the Terms and Conditions in the document attached at the end of this page. Please review it for full detail... Read More
436 Views
0 Comments
Hi Experts, I Need one help on Cisco social miner , hope you will help us on below requirements . Many Thanks!!!! Actually, we have third party application trying to integrate in UCCE through task routing API concept . Just we need to get the agent status... Read More
438 Views
0 Comments
As part of the Cisco BroadWorks R24 rollout the DevNet Sandbox system will be upgraded to the latest software release on September 11, 2020. We don't anticipate any disruption to Sandbox test usage at that time. Please ensure that you have completed any o... Read More
622 Views
1 Comment
I think I found another one. For brevity, I'm stripping the soap headers. First, I'm creating a new line using addLine true UnitTest-CallingSearchSpace-08062020_211546_2 true UnitTest-CallingSearchSpace-08062020_211546_2 1234 false false false ... Read More
453 Views
0 Comments
I need to have a notepad with some saved text to pop up with an incoming call hit to our call center. I am aware of the thick client screen pop gadget, I am working on seeing we can change that to fit our needs. I am unsure to change to get this working Read More
748 Views
0 Comments
Did a write up on Medium about how I used different API's to perform various tasks. Check it out here!
617 Views
1 Comment
Hi We have UCCX and are using cisco finesse. We have deployed popup screen feature on finesse and it is working fine, but we have a problem. It does not create new tab for each call that is handled and every new call over writes the call info with the new... Read More
694 Views
0 Comments
Hi there, Suppose Agent001 is in Ready(userstate) state while Agent002 is in Not_ready(userstate) state. Agent002 makes call to Agent001,Agent001 answers the call & now they are in Talking(userstate) state. Agent001 who is in Ready state hold & retrieve w... Read More
780 Views
1 Comment
I would like to use the UCCX API in the following scenario and was wondering if anyone could point me in the right direction: Agent Places outbound call using Finesse Agent Ends Call Finesse Automatically Dials Extension 12345 I've tried using https://dev... Read More
6162 Views
4 Comments
Did a little birdie tell you that there is a UI refresh of the Finesse desktop in 12.0? Are you worried that the custom gadget(s) that you spent so many hours building will no longer work? Did you hear that there will be agent to agent chat in this releas... Read More
1546 Views
4 Comments
Start with Beep not working in Record_With_Confirm after 11.6 upgrade.Let me know if you are aware of this issue
1710 Views
0 Comments
Involvio is now on the Cisco GPL with an annuity offering and available for transactions by any Cisco sellers/resellers. Involvio is a Cisco Webex Teams Integrator focused on the higher education market with an innovative offering that addresses student e... Read More
Top Experts
Last 6 Months
Top Experts
This widget could not be displayed.