Hi there, Suppose Agent001 is in Ready(userstate) state while Agent002
is in Not_ready(userstate) state. Agent002 makes call to
Agent001,Agent001 answers the call & now they are in Talking(userstate)
state. Agent001 who is in Ready state hold & retrieve w...
I would like to use the UCCX API in the following scenario and was
wondering if anyone could point me in the right direction: Agent Places
outbound call using FinesseAgent Ends CallFinesse Automatically Dials
Extension 12345 I've tried using
Did a little birdie tell you that there is a UI refresh of the Finesse
desktop in 12.0? Are you worried that the custom gadget(s) that you
spent so many hours building will no longer work? Did you hear that
there will be agent to agent chat in this releas...
Involvio is now on the Cisco GPL with an annuity offering and available
for transactions by any Cisco sellers/resellers.Involvio is a Cisco
Webex Teams Integrator focused on the higher education market with an
innovative offering that addresses student en...
Hello All,Announcing the general availability of the new and improved
Context Service gadget for Finesse!The new journey gadget can be
deployed in a phased manner starting with one pilot team and expanding
to the rest.^ click to expand ^New features and c...
Local Measure is on Cisco's Global Price List and available for
transactions by any Cisco sellers/resellers.Local Measure provides a
retail and hospitality service that connects the front line staff to
customers and customer feedback. Local Measure combin...
It's not often that Cisco can claim Hollywood credit, but we can claim
something better - we are bringing Hollywood to life.Oblong Industries,
a Cisco solution partner, was founded by the man that Hollywood turns to
for envisioning the future of human com...
As a Webex developer, we want to give you advance notice of a key
functionality change with spark-admin and spark-compliance scopes.The
following authorization scopes are now deprecated and will no longer
work after August 15,
Building Cisco Webex Teams bots and integrations that need access to
behind-the-firewall resources is a challenge that regularly faces
developers building Webex applications for internal use. Webex API
events are delivered with an HTTP push model that req...
Hello,We are excited to announce that the 2.0.5 version of the Context
Service SDK is now available. This version of the Context Service SDK
features an updated object model. You can download the 2.0.5 version of
the Context Service SDK from the Context S...
We are excited to have such an amazing group of development partners
showcasing their solutions and platforms at Cisco Live! Orlando from
June 11th through June 14th. We are including a snapshot of our Webex
Teams API partners who will be attending.If you...
-- This post is co-authored by Chris Traganos, VP Product of M.io &
Frank Geck, Business Development Manager of Cisco --Sounds simple right?
In the last few years collaboration, specifically messaging and video
solutions have proliferated across both cons...
I am looking to use Zeep and Python to enable the CDR setting across the entire cluster. I am struggling with this setting in the 12.5 sandbox as it does not appear when it is set to off. I have tried a few versions and I am not able to set th...
we want to schedule a meeting via XML API call and need to attach an ICS file send to the attendees.
Q: is there a possibility to attach the ICS file automatically to the invitation email?
Any hints are more than welcome.
Hi there, Suppose Agent0002 intitates call to Agent001. At this time Agent002's Participant state is INITIATED & Agent001's Participant state is ALERTING.On both Agents desktop there comes same event. &nb...
Hello, we have two issues regarding the supervisor functionality hoping someone experienced the same and have a solution for us ;-). Calling "http://finesse1.xyz.com/finesse/api/User/84737/Dialogs" from a dedicated supervisor login returns with ...
I'm trying to figure out a blocking problem that arises when using Official Cisco APIs to interact with the CCX (v.10.6). Sometimes I do a series of normal operations w/ the APIs that results in what I assume is an inconsistent state of the Outbound ...