We are utilizing PCCE 11.5 and have been trying to use the user.microapp.override_cli in our scripts to manipulate the information displayed because calls from our general contact center queue don't stand out to our sales queue staff who are juggling...
We currently use the PVs to "tag" the call but with Jabber having CTI control of the agent line the big Jabber "toast pops" that pop up and appear are the notifications that we are trying to override because this one is prominent and at the front of ...
