how is the pri configured,, qsig ?

have you tried rebooting ?simple and silly I know, but my servers seem to need at lease a once a month reboot

We are installing Cisco ITEM IP telephony environment monitor.We tried the demo, which you can download from Cisco, and we liked how it worked.It also only sends email, but the only real problem we have is out SMTP pagers only except 80 characters, a...

you have to use skills, , assign the agent to a skill set and give them a Competence Level 1 being they suck at it, and 10 being they rule...then in Contact Service Queue Configuration.set Resource Pool Selection Model* to Resource skill..

you could put in the wave file of a ring tone in the script, but most calles find endliss ring to be anoying and will hang up..