Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Here is a good write up on creating the workflows.https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/finesse/white-paper-c11-730904.htmlAre you referring to the agent dialing an outbound call? If so, under when to perform action...
