02-05-2020 12:30 PM
I am looking to leverage the built in screen pop functionality of Finesse (11.6) to pop a customer information screen when an outbound call is made. The pop would utilize the dialed number as part of the URL query string. How can I pass the dialed number to the URL?
02-05-2020 03:50 PM
02-06-2020 04:40 AM
Thanks for the assistance, you are correct, I am looking to pass dialed number into the URL for a screen pop on an outgoing call. Since this is not using a IVR it does seem to tie the dialed number to a variable that I can access in the screen pop. I'm sure I'm missing something simple but I have not been able to find any documentation.
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