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Passing dialed number to screen pop URL

Jason Post
Level 1
Level 1

I am looking to leverage the built in screen pop functionality of Finesse (11.6) to pop a customer information screen when an outbound call is made. The pop would utilize the dialed number as part of the URL query string. How can I pass the dialed number to the URL?

2 Replies 2

WChambers
Level 1
Level 1
Here is a good write up on creating the workflows.
https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/finesse/white-paper-c11-730904.html
Are you referring to the agent dialing an outbound call? If so, under when to perform actions, choose When Making a Call.

Thanks for the assistance, you are correct, I am looking to pass dialed number into the URL for a screen pop on an outgoing call. Since this is not using a IVR it does seem to tie the dialed number to a variable that I can access in the screen pop. I'm sure I'm missing something simple but I have not been able to find any documentation.