Is there a way with the Cisco supervisor desktop to record calls as soon as the agent answers the phone? We seem to loose the greetings of the calls because of having to attempt to click the person's extension and then click the record button.
can you email your script that displays the callers in queue on the phone's display? Do you also have a script that displays how many agents are logged in on the phone display? Please email me @ dwest@eim-inc.com
